Marilyn
Very pleased
I had a relatively small shipment. I contacted several businesses, none of whom wanted such a small shipment. Ship Smart was happy to take my shipment and did a fabulous job. I would use them again in a heartbeat.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Shipping & Logistics · Santa Monica, California
Excellent

Shipping & Logistics · Los Angeles, California
Excellent

Shipping & Logistics · Pomona, California
Excellent

Shipping & Logistics · Sacramento, California
Excellent
Showing 645 reviews with 5 stars · Clear filters
Marilyn
I had a relatively small shipment. I contacted several businesses, none of whom wanted such a small shipment. Ship Smart was happy to take my shipment and did a fabulous job. I would use them again in a heartbeat.
SUE F.
Great service
Laura
I used ShipSmart because I'd contracted another mover, who was holding onto my furniture in their Storage area and continued to increase my cost to ship from MD to San Francisco Bay Area, CA, from their original quote. I was appalled at their lack of ethics, and I thought I was going to have to call a lawyer to get my furniture. I called ShipSmart instead. They gave me a quote promptly and picked up my furniture within 2 days and it arrived about 1 week later and delivered inside. Saviors with a Smile and so professional. I'll never use any other mover but ShipSmart!!!
Clare C.
Staff were knowledgable, well organized and helpful in every aspect of the shipping process. They made it easy to ship my china, crystal and silverware to my niece in Colorado from my home in California. All pieces arrived in good shape which is a tribute to the ability of the on-site packers. I highly recommend Ship Smart to anyone looking for a company to do small shipments on an intrastate basis. They won't be disappointed with the experience and services. Clare Cavanaugh
Sandy
Smart Ship is a great alternative to the large shipping companies. The team I worked with was thorough, explained in detail how the cross state shipping worked and answered questions along the way. Pre-arranged pickup and drop off dates were kept and the materials shipped were wrapped so there would not be any damages. Any concerns were taken care of immediately and communication was as frequent as I wanted it to be. The company also followed up to make sure the materials were delivered and I, as the customer, was satisfied with the experience. I would recommend them to anyone in need of a small shipment across country or local. Thanks to the customer who recommended them.
Dan
ShipSmart did everything they said they would. We have a small window for delivery and they met it with no problem.
William
Impressed with responsiveness and with the quality of the packing. Best I've seen and that's after many, many moves over my 35 year Air Force career. Used your services three times this year, although its pricey I'd use you again but thought as a 3X customer I might get a better break on the price.
Roosevelt K.
I have moved many times over the years. I must say that I experienced no problems with Ship Smart. From the time I first got on the phone with them to the day my stuff was shipped to my door. Excellent customer service and nothing was damaged or missing in my shipment.