Ship Smart Inc.Reviews of shipsmart.com

I chose Ship Smart because they specialize in small moves and they allowed me to choose the date and time for my pick up, which was very important. The final cost (based on weight) was a little more than I expected but still reasonable. The local agents in Baltimore, MD were excellent. They were on time, efficient and professional. The delivery of my items, however, was disappointing. Reddaway, the local agent in Southern California, missed the first delivery date because they "had the wrong truck ordered". They didn't even call me to tell me they weren't showing up. I had to call the next day to find out why they didn't arrive. We scheduled again and they didn't show up AGAIN because they neglected to ensure my order was properly scheduled. They finally delivered on the third try. Everything was present, nothing was broken but it was very unprofessional to miss two scheduled deliveries and not even call me to let me know what had happened.

ShipSmart sales staff were excellent in their communication and assistance. They were flexible to adjust my order when my requirements changed for pickup, and then revised the delivery date to accommodate my daughter-in-laws schedule in NYC.

I felt that the initial quote was a low ball quote. the final cost was 2.5 times more than initially quoted.