Edward Steve L.
Excellent service!
Very nice guys who did a great job.
Response from Ship Smart Inc.Apr 3, 2018
Thanks Edward, we appreciate the business.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Shipping & Logistics · Santa Monica, California
Excellent

Shipping & Logistics · Los Angeles, California
Excellent

Shipping & Logistics · Pomona, California
Excellent

Shipping & Logistics · Sacramento, California
Excellent
Showing 645 reviews with 5 stars · Clear filters
Edward Steve L.
Very nice guys who did a great job.
Response from Ship Smart Inc.Apr 3, 2018
Thanks Edward, we appreciate the business.
Chris
Yes, I will recommend your service to my friends
Bonnie
Great customer service, excellent packing, worked with me to get the best price after price went up one the item was packed. Highly recommend.
Joseph P.
Our stuff got to us, but delivery was a little rocky. No clear from the beginning is that your stuff is left on pallets and you have to break it down and move the stuff yourself, plus dispose of the pallets. Packing was good and efficient, but tracking delivery was not perfect. Ship Smart uses independent hauling and warehousing at the delivery end(I think), so tracking delivery is tricky. An OK experience, but I think it comes down to better communication so the customer knows what to expect. As a footnote, because our delivery was delayed a day the ShipSmart manager reimbursed us for an extra nite hotel stay! This shows a commitment to customer service-- we'll use them again!!!!!!!!!
George
Two antique wooden and glass pieces sent and arrived damage free. Takes a bit of time for everything to get handled but the company was professional in all respects.
Kate
Ship Smart was reasonably priced, and every staff member I talked to was informative and answered my questions clearly. Pick-up was a breeze, and my items arrived on time, intact, with nothing broken. I'd use Ship Smart to move again in a heartbeat!
Lionel
Everything was done as promised and on-time. Paintings were well packaged and most are now unpacked and intact. Our local workers were very professional, polite and efficient.
Bob
We were glad that your company accepts smaller moves. Everything associated with the move went well and there were no unexpected surprises or additional charges.