Ship Smart Inc.Reviews of shipsmart.com

0/5 stars - don't trust the sales pitch When my belongings were picked, was told that a 4-week turn-around wouldn't be a problem. Was told that trucks run regularly between major cities and this was one of their primary value props for smaller shipments. We are coming up on week 4 of my things "sitting, packed, ready" in a warehouse without any sign of urgency or likelihood that movement is imminent. I wish I could cancel, but Shipsmart doesn't provide any updates unless I seek them out. It is now too late to organize an alternative solution because of the "work" they have done in the last 3 weeks.

Had to leave 1 star it should be zero. On 08/04/2021 I was shopping to ship a pilates machine from California to New York. I had one quote from TSI for $1509. I spoke with Carly she was very pleasant & described their service she convinced me it was a superior product, she sent me a quote on 08/05 for $1747. I called back 08/06 spoke I believe with Edward & asked if they price matched. The answer was yes but you have to provide the estimate in order to do this. Sent the estimate from TSI. Carly advised me they wouldn't be able to match the $1509 as they provided a superior product, but could get the price down from the original quote. OK! I say. Carly I'll advise you Monday 08/09. Monday nothing. Call 08/10 Carly not available leave a message with Edward. 08/11. Now I'm chasing them for my business. 😂 No revised quote as promised. I call ask for Carly not available...ok! I need to speak with a supervisor, 15 mins on hold later Kathy shows up. Explain what's going on very pleasant conversation Kathy ask me to give her 24hrs an issue with the warehouse. I agree! 25 hrs later nothing. I call again Andrea answers, ask for Kathy she's not available. Andrea can I help you I explain, Andrea let me see if Kathy's available 13 mins later. Andrea sorry she's not available but she contacted the warehouse & your quote is now $2247. You quote me $1747 you waste my time don't respond when you say you will, tell me you can lower the price don't respond as promised by a supervisor no doubt. I call & you bump the estimate by $500. Sorry I lost it.

I am not pleased with ShipSmart. The company forgot to ship one of my palettes, which had my bed and dresser on it. As a result, I've had to sleep on the floor in my apartment, which is absurd and unacceptable. They also damaged one of my items. I will not use this service again, and I don't recommend others to use it.

If I could give no stars I would!! Two shipments were picked up on May 10th. It is now June 23rd and I have nothing. After long long holds on phone, I was told incorrectly that one had been delivered. FALSE!!! Now I am on hold again!!!! DO NOT USE THIS SERVICE!!!

Horrible service. Unreliable and unresponsive. Very disappointed

Final price was $1,000 over original estimate they kept raising the price once they had my item, I tried to get my chair back and they said it would cost $661 to return it to me, it took 2-1/2 months to deliver (it was supposed to take 2 weeks), they missed the Christmas deadline, I was given runaround, and in the end, they never performed the service I hired them to perform. Made initial request on November 24, 2020 to have chair picked up in MA and delivered to CA. Estimate was $795 and they said it would take 2-3 weeks to be delivered. On 11/25/20, Ship Smart gave me a shipping contract for $1,364, which I accepted. This was the final threshold of what I was willing to pay, and the fact that if jumped from their original estimate of $795 to $1,364 to did sit right with me but I went ahead with it anyway because I wanted to get the chair delivered by Christmas. The chair was picked up from our house in MA on Wednesday, December 2, 2020. After they had already picked up the chair, and given me an original estimate of $795, and then the new estimate of $1,364, I got an email from on December 4, 2020, saying that my shipment had arrived in California and was packed and ready to be shipped to the destination in CA. At this point, he told me that the new price (from the original estimate of $795, to the contract price of $1,364) was now $1,718. The final price was $1,000 over where we started, and $400 over the contract price. At this point, I asked for my chair back and wanted out. They informed me that it would cost me an additional $661 to get my chair back. At this point, I felt 100% powerless. They had my chair, and were demanding a price that was $400 over the contract price, and $1,000 over the original estimate. And they were demanding full payment in order for my chair to be delivered to my in-laws as a gift in time for Christmas. Because of their response, and my powerlessness, I made full payment ($1,718) on December 7, 2020 and let them know. They had told me that once payment was made the chair would be shipped, this was December 7, 2020. We never heard back, the receiving party and I were never contacted about delivery. Then, on Monday, December 14, 2020, I sent a follow-up email inquiring about the delivery. It was now getting close to Christmas. (Note: the irony here is that there headquarters is like a mile away from where my in-laws live). I was told the item was "being delivered to the delivery warehouse today" so the "receiving party should get a call by Wednesday to schedule." I let the receiving party know. And again, we never heard back from Ship Smart, and we were all wondering where the shipment was. This was followed by a month of radio silence as we were all wondering, and waiting for the chair to be delivered. I emailed my contact at Ship Smart again on 1/4/21 and got an out of office reply. I then called my customer service contact. We went back and forth several times and I was continuously given the runaround. They were clearly giving me the runaround, and were telling me things that were contradicting what their own warehouse had said, never once taking responsibility for the delay, and giving different stories at different times. They passed the buck, blamed others, and continued to make excuses over a series of emails and phone calls over the next few weeks/months as I tried to get this chair delivered. I had already paid $1,000 over the original estimate, and now they weren’t even delivering the chair! Then, in early February (the chair had still not been delivered!) They said that the receiving party had never answered their phone or returned messages. This is simply not true. They knew the number to expect and they were waiting for it, they knew it was coming. Furthermore, if Ship Smart was having trouble getting through to the receiving party, they should have contacted me—the customer, the one who paid the bill. They had my phone number and my email and they never reached out to me at all, ever. Simply put, Ship Smart never called and never left messages, and tried to blame it on the receiving party. Finally, after all this, I had to jump in, make phone calls, and set up the delivery to finally make sure that the chair got delivered. It was finally delivered on Tuesday, February 9—a full 2 months and 3 weeks after the original contract. This experience has been costly, stressful and time-consuming. The Ship Smart contract and sales pitch is misleading, confusing and dishonest. I never got my agreed-upon service, and was forced to pay $1,000 over the original estimate, and $400 over the contract price. They held my chair hostage and forced me to pay over what I was willing to pay in order to get the chair delivered. But the bottom line is that they never performed the service that I hired them to perform.

I would NOT recommend this company if you want your shipment items to be delivered in full. I hired Ship Smart for a small, 1-bedroom apartment move (1700 lbs) from Seattle to Los Angeles area in October 2019. Two dressers / storage carts containing most of my summer clothes (casual, business, evening apparel) were lost during the shipment. Ship Smart does not have and/or did not follow the most basic operating procedures that any professional shipping company should have in-place to accurately track the inventory list. They did not keep full and accurate documentation of items from pickup location throughout the storage, packing, transport, unpacking, and delivery process. The inventory list that I signed on pickup day in Seattle was not available to the delivery crew in Los Angeles, who created a new inventory list when they received the shipment at their warehouse. Due to this gross negligence, Ship Smart did not even notice the missing items during the 4-week period while they had custody of my shipment until I reported the missing items on the delivery day. In their last communication on 6/4/2020, they claimed they were "waiting on another consignee to unpack their shipment to see if the missing dressers may have been accidentally included in that shipment". It has now been more than 13 months since my partial shipment was delivered (11/25/2019). ShipSmart was not able to locate the missing items and has not communicated with me since June 2020. For additional details, see my initial BBB complaint for Ship Smart, Inc. in Aptos, CA on 4/27/2020 (link not allowed in this review).

I was told my items would arrive in 2-4 weeks - it was 6 weeks. My estimate was around $2200 - final cost was over $3300. Boxes were crushed and FILLED with dead bugs. Only good part of the experience were the men who picked up my shipment and the men who delivered it. they were courteous and efficient.