Ship Smart Inc.Reviews of shipsmart.com

ShipSmart delivered my belongings MONTHS later. They stored my belongings at a warehouse that left my belongings outside in rainy Washington state for months which caused unsalvagable WATER & MOLD DAMAGE. Everything was ruined or damaged in some way. Even the things that were not water damaged were bent, dirty, or stained. Support smaller moving companies that do not outsource all their duties and responsibilities to irresponsible companies. SHIP SMART SUCKS. I was able to recover some repayment but it took just less than a year to receive compensation.

They will take your shipment and start pressuring you for extra money. If they do that, stay firm and reach out to FMCSA and FTC with a complaint. Go to court. Know your rights and don't giving in to their pressure.

1. This company is offering people over $1000 to remove their negative reviews on this website. Check other websites see what the real rating is. 2. This company is just a middleman for actual shipping companies. They don't own any trucks or warehouses, and they don't employ any movers themselves. This means customer support is useless, and their quotes can't be trusted. 3. My experience with this company was a delivery 3x later and 2x more expensive than initially quoted. These guys are sharks. Go with a real moving company

Please do NOT use this company. The company lost all of our boxes (34 total) and has not attempted to offer us any kind of compensation. They do not know where our belongings are and have not contacted us since October of last year (our things were initially picked up on July 27th, 2021). Here is a summary of our experience: — Contacted Ship Smart to move studio’s worth of boxes (34), a couch, mattress, chair, and keyboard. We were given an initial estimate. We were also ensured that our belongings would be shipped out and delivered within 4-5 weeks. — The boxes and furniture were picked up on July 27, 2021. Afterward, we did not receive any communication until we called them on August 16, 2021, to check on our delivery. We were told that they could contact us back at the end of the week to let us know when our belongings would be shipped and that it was not palletized at the time of the call. — We received no callback and we reached out again that same week only to be given the answer that it would be the next Wednesday (08/25/21) that we would have the final weight and cost. — The day came and went without a callback, so we reached out again multiple times over the remainder of the week (08/25-27) and kept hearing the same update — that it is not palletized nor ready and we could expect a call back next week. — Again, silence from Ship Smart for the following week (08/30 - 09/03) except when we initiated the calls. No direct answers, only "let me check with the warehouse and get back to you." We never received a callback once. On 09/10/21, we called once again to try and escalate the situation even more. — A couple of decent days passed with communication (09/13-15), but then no more updates from Ship Smart. We received a communication explaining that our partial shipment (large furniture) was to be delivered the next week on the week of 09/20-24. — The following week, we received our couch (damaged and missing pieces), office chair, mattress, and a few art pieces on 09/29/21. We called three times between 09/30 - 10/01 but no answer or callback until late 10/01. — We received a call to say that our stuff might have been shipped with another order (didn’t directly confirm that this was the case). — They confirmed that they could not find our boxes and that they had discovered they had been lost for a while. We were not once alerted to this fact, even though we had been calling them numerous times. — We (as of 1/3/22) still have yet to receive our 34 boxes. We have not been contacted by Ship Smart since 10/13/21. Since losing all of our belongings, we have had to spend an immense amount of money rebuilding our home and our lives. Absolutely no attempt has been made by Ship Smart to right this wrong, or compensate for our loss in any way. This is a shameful business. Please — for yourself and your family — do not use them.

I am disgusted by how this company treats its customers. Marketing messages boast about the high class and white glove service they provide to top end clients, but normal working humans don't seem to receive the same treatment. None of the shipment was padded or wrapped beyond what we did as they stated it would be and nearly all of it arrived damaged with furniture parts sticking out of box handle holes! There was not a single piece of furniture that arrived intact, even the adjustable bed had its electric cable completely severed and also stuffed into one of the crushed boxes. Shipsmart has refused to take ownership of this mess - we hired them trusting they would take care of our mother's belongings from NC to NM, and they utterly failed with communication throughout, holding items in their warehouse without damaging them (or communicating the damage), and then the lack of follow up after hearing of the mess that happened. Mom’s items looked like they were stacked in a warehouse, that stack crashed over, was picked up, and loaded onto a truck for delivery. Even the delivery man was completely embarrassed as my mom held back tears watching her items unfold broken one after another. Moving accidents happen, and we know that, but when the company refuses to take ownership with it clearly happening within their care (not on the road), pushes any resolve back to the insurance company, and provides an automated template of 'I'm sorry' with no other offer to make all this mess and time lost right, there are plenty of other companies I would suggest putting your trust in first. We ended up hiring a different company, Not a Scratch (jaymovesu at gmail.com) for the remaining 2/3 of her belongings (household furniture/items) which arrived in PERFECT condition, in less time, with amazing communication, and for under the ~$5,500 price paid for a one bedroom move with Shipsmart. Stating care and special service is not enough - ignoring it after it doesn't happen is even worse. This is hands down my most disappointing purchase. One resulting in a ton of money spent to have heirlooms destroyed, time wasted, irreplaceable damage, and all the legwork needed to simply receive an insulting insurance proposal and response from the company. I will remember this company so I can ensure I always recommend never to use them going forward - no one needs more tears shed these days.

After writing the post below, Ship smart settled my cost of repairs that the insurance company would not. Still a lot of emotional sacrifice of my antiques. I wish I didn't have to give any stars because they don't deserve any. I had several antique furniture pieces(4) that had all their legs broken off and just stuffed in a box handle. Boxes were crushed as were the contents including a stained glass lamp. My adjustable queen bed foundation had the plug severed from the base and the fuse crushed and end brace broken off. The insurance company is trying to cheat me out of the full amount of insured items which still does not cover the cost of repairs or replacements. There are a lot of sentimental pieces that cannot be repaired or replaced due to the abusive handling of my shipment. Do not use this overpriced company that has no intention of caring for your items. !

Worst shipping experience ever!!! DO NOT USE!! All boxes were crushed, all furniture was broken, family heirlooms were destroyed. Ship Smart was not interested in helping to resolve this and just told us to file with insurance. No apologies or effort to make this right. They did not ship as advertised. I highly recommend using ANY other company if you value your stuff and time.

This company will WAY overcharge you for a service that they claim is their specialty. They say that moves that are around 2000 lbs are “right up their” alley, well my move was 3000 total (including their packaging crates/pallets) and they charged me $8000. Not only that, they will never give an exact timeframe for the time your furniture will arrive until it’s actually at their warehouse in the arrival destination. They also contract warehouses with people who are rude and unprofessional, like Danny at All Points Shipping in Denver, CO. I was recommended ship smart by another moving company (All My Sons Moving) and I thought that because they were recommended they would be a good fit. I wish I had just got a U-Haul and did it myself. It would have saved me time, energy, and money. If you think $8000 is a reasonable rate to move your apartment, then go ahead with shipsmart, but if you’re not interested in being scammed look elsewhere. Also, the point of contact who I was assigned, Robert Chance, is unprofessional and disrespectful. When I asked him AND Danny how they would delineate my personal belonging from the furniture of the other customers on the truck (thats right, they showed up with an already half full moving truck filled with a strangers furniture during a global pandemic) neither of them could give me a solid answer. Read my google review about All Points Shipping to learn more about the amateurs they contract to handle your personal belongings. Can’t warn people against this “company” enough, it’s absolutely predatory. I’m beyond disgusted and disappointed in the way Ship Smart handled my order, from start to finish.