Ship Smart Inc.Reviews of shipsmart.com

I've paid $13400 for a $5000 to Advance Transport Services delivery to my door. In Apple gift cards as they wouldn't let me do a bank transfer now they are demanding another $3000 . The man 8m sending all this money too is named Stephen Burns. Says he's a manager in Washington. The packages are in Brisbane Australia. I have received 1 invoice for $5000. He refuses to give me any invoices for any other payments I've made. Or my husbands packages . I am a 73 year old pensioner sending him my whole pension every fortnight

This Company is a joke! Do yourself a favor and don't waste your time and money on this company. The give you an estimate that's way off what they will charge you at the end. The customer service is non existence.

Absolutely miserable service. Paid for service up front and was assured they'd take care of getting an item from point A to point B. They increased prices halfway--basically, "if you want this delivered, pay us more money!" Additionally, they told me that we needed to hire ADDITIONAL customs brokering services--they only told us this after shipping the item, once the item was at the border--again, asking for more money to complete this. I talked to a customs broker who assured us their service was not necessary and we should be able to get the item through without any additional fees or permits. ShipSmart refused to take accountability and I spent hours on the phone with customs brokers, customs themselves, and ShipSmart just trying to get a piece of art I purchased online from Canada to the USA. They really just charged us obscene amounts of money, upping the ante at every opportunity, and at the end of the day caused more problems than solutions. I would have been better off to take time off work, drive to Canada, and drive back myself. I own a business in the USA, and frankly cannot believe that there are any businesses that operate like this one with such poor service and entirely lacking responsibility. Truly worse than worthless. Oh, and all of this took several months--I paid them more than $2600 USD over a month ago and STILL have not received the product!!!!!

Very disappointed with every aspect of experience. They were responsive to email questions, but did not take ownership of any issues. It was a constant bait and switch. From a price hike after taking my items into possession (provided a very detailed list to get a quote) to delivering items broken (that apparently the insurance they sold me did not cover). I would avoid using them if at all possible.

Unprofessional Customer Service Experience During Final Payment and Move Scheduling My recent experience with Ship Smart customer service during the final payment and move scheduling process left me deeply disappointed and frustrated. As a customer who had hoped for a smooth and stress-free move, the unprofessional behavior exhibited by the customer service representative was both surprising and disheartening. Upon reaching the final payment stage, I had a clear and reasonable request: to have my shipment delivered before I left for a scheduled vacation. Given ample notice, I believed that this would be a straightforward arrangement, especially considering the commitments I had made with the company. However, the customer service representative's response was far from the professionalism I had expected. Rather than acknowledging my valid concerns and working to find a solution, the representative's attitude was dismissive and indifferent. My repeated attempts to explain the importance of my requested delivery date fell on deaf ears, as the representative seemed more interested in rushing through the conversation rather than addressing my concerns. This lack of empathy and disregard for a paying customer's needs was deeply disheartening. Feeling unheard and frustrated, I decided to escalate the matter by speaking to upper management. While I had hoped that the management team would take my concerns seriously and address the unprofessional behavior of their employee, even this step did not yield the desired results. The response from upper management was lukewarm at best, and it was clear that the issue was not being treated with the urgency it deserved. As a customer, I believe that it's essential to be treated with respect and professionalism throughout the entirety of a business interaction, especially when dealing with a service as significant as moving one's belongings. Unfortunately, my experience with Ship Smart fell far short of these expectations. The lack of accountability and responsiveness displayed by both the customer service representative and upper management left me feeling frustrated and undervalued. In conclusion, my customer service experience with Ship Smart during the final payment and move scheduling was far from satisfactory. The unprofessional attitude of the customer service representative and the lackluster response from upper management showcased a disregard for customer concerns and a failure to uphold the standards of professionalism. I hope that Ship Smart takes these criticisms seriously and makes the necessary improvements to ensure a more positive experience for future customers. Sincerely First, Last and final customer: Update as of 12/5/2023 I would like to thank Ship Smart for addressing my issues and concern. The customer service I received since my initial review has been beyond my expectation. I can honestly say they read reviews and take them serious. Thanks for your help Trisha.

Avoid this company at all costs. They broke the contract and acted in bad faith. They seemed to attempt to bully me into absorbing the blame for setting me up to ship 2/3 more than what I agreed to despite my doing everything I could to prevent it, and their actively making choices to make it so that all of the extra stuff was shipped. When I called them out on every maneuver they tried, and it was clear that they didn't have any actual defense, then they said they would pay me if I didn't write any bad reviews or report them to regulatory agencies! So, (from my perspective), they pretty much admitted to fraud, breach of the covenant of good faith and fair dealing, and breach of contract, but then when I wouldn't shut up about it, they suddenly wouldn't pay me. Dishonest, slimy, and sociopathic is how I would describe these people. "Jim Locke" was the guy I dealt with, and he was insulting and terrible. In response to Ship Smart's response, they are continuing the pattern of half-truths and outright lies. They wrote to me that they were refusing to give me any kind of discount after I refused to get one in exchange for not making negative reviews and reporting them to consumer and regulatory agencies, so if they have changed their mind, they need to actually contact me and indicate that. Also, I have asked and asked for any evidence that an authorized person signed off on adding all of those things that I specifically, from the first communication, told them I didn't want. They admitted that the person promised at multiple to send me photos of the items before weighing, but then didn't. These people really seem to have purposely completely gouged me, wouldn't refund me unless I covered it up, and now are lying about it while pretending they have agreed to give me a refund. Also, it is hostile, unprofessional, dishonest, unethical, etc. to gouge customers, lie to them, and press them to keep quiet. You can smile and speak calmly while knifing someone, but that doesn't mean you aren't actually doing it. My responses are completely justified, and their deceit, etc. is completely unprofessional.

Customer Service seemed a bit overworked. Decent conversation up front. Provided details of what needed to be moved and the addresses for pickup and delivery. Was told I would get an estimate either that afternoon or first thing in the morning. Waited until 1pm the next day and still no word, update or estimate. Called back and was told they were waiting on the local warehouse to provide a quote. Was told they would contact the warehouse now to get an update and I would receive the estimate shortly via email. Almost 12 hours later...nothing. I contacted another shipping company that most likely is this companies biggest competition, received a great estimate in less than an hour at less than half the cost this company said they felt the estimate would probably come back at. This company may have been competitive when the true estimate came back, but won't know because I never received one.

Probably the worst customer service and overall a horrible experience. From consistent delays and lack of communication, to cost and charges consistently changing including me receiving a bill from FedEx Freight which ShipSmart used but only reserved a 15 minute window for them to unload the truck. I wasn't notified that my invoice would be twice what was originally quoted until my stuff was packed and being held at their facilities where they told me I'd have to pay damn near the whole amount to get my stuff back. We originally agreed that the movers would call or FaceTime me to be able to go through my storage unit but that did not happen as they described. I am not pleased with my experience and would not use them again.