The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Shipping & Logistics · Santa Monica, California
Excellent
Shipping & Logistics · Los Angeles, California
Excellent
Shipping & Logistics · Pomona, California
Excellent
Shipping & Logistics · Sacramento, California
Excellent
Showing 645 reviews with 5 stars · Clear filters
Eyes on Main Street I.
This was the right choice moving 500 books from Arizona to North Carolina for a good price. Everything went very smoothly and all the books arrived safely in our Center. I strongly recommend the company for large or heavy shipments
Response from Ship Smart Inc.Feb 20, 2025
Hi Eves, thanks for the shipping review! Happy you enjoyed we could help packing and shipping your heavy shipment.
Lyndie A.
Once the ball got rolling the service was excellent! Everything happened according to how it was explained from pickup to delivery! The cross country delivery even happened ahead of schedule. Would definitely use their services again. This particular service was to ship a bed.
Response from Ship Smart Inc.Feb 20, 2025
So glad you are happy with our small cross-country move. We are grateful for your business.
SP
Ship Smart was extremely responsive. Their pricing was clear and fair. Everyone I dealt with along the line kept their word. When I needed the chair picked up sooner than they had offered, they easily found a date and time that worked for me. I also had them crate my chair for protection and it arrived safe and sound
Bethesda, M.
Ship Smart was perfect for my needs of shipping a partial load cross-country. Very personal service unlike the big shippers. I also had to add in an additional piece of furniture after the packers had left. They were very responsive and accommodating.
David T.
The Smart Ship team helped me ship an antique Cannon! The project required residential pick up and delivery from New Jersey to Washington state. I was really pleased with the entire project especially the frequent communication all the way. Packaging, shipment tracking and delivery were excellent. I will ask Smart Ship to help with any special projects in the future.
Marilyn
Ship Smart people asked enough questions to accurately prepare for the shipment. I wasn't sure the packing was adequate for fine china, but the packers explained how it would be transported and I trusted them. Everything arrived in excellent shape, and ahead of the time they thought it might take. We were very pleased.
Carl W.
Prompt friendly and helpful service. Small load that I never had experience preparing. They priced, packed, picked up and delivered with very good communication.
Luis A. V.
This was my first time in dealing with a packing/shipping company to pickup and deliver a piece of antique furniture (a buffet table) from Vancouver to NE Connecticut. The person we purchased the furniture from in Vancouver recommended your company. The communication was easy and uncomplicated. I was given clear instructions of what was required of me in order to pickup the piece, pack it, the customs forms Ineeded to complete and an update on the delivery at every step of the way. When it came time to set up the delivery, that was easy as well. The driver who unloaded the crate was very friendly and dropped it off as close to the porch as possible on the driveway. When we unboxed the crate, we could tell that extra care was taken by the way the furniture was carefully packed. There was a mirror which we were afraid it might break and the way the crate was packed, there was no way the mirror would get damaged. The estimate was probably more than the price we paid for the furniture but it was worth paying someone who took special care of it and we're glad we did. It was well worth it to us for peace of mind. Thank you again. P.S. I can't remember the date of delivery but I think it was in April.