Ship Smart Inc.Reviews of shipsmart.com

I will absolutely NEVER recommend or use this company again. My mother passed away and I wanted her antique curio cabinet to be shipped to my home. She lived in Texas and I am in Pennsylvania. I paid $3000 for the "white glove" delivery. The gentlemen that picked up the piece was EXTREMELY inexperienced with moving large items. I should have known then that this experience was going to go downhill. After a MONTH of waiting, I finally got the call that the curio was going to be delivered. Once it was in my home, I was told they could not unwrap it. I had to unwrap it myself only to discover broken glass and heavy damage to 2 of the doors. The doors had been pushed in so far that the door stops had snapped off along with parts of the framing. It was VERY obvious that ZERO care had taken with this very precious piece. It would have been safer and cheaper for me to just throw it in a Uhaul and transport it myself. I asked for a partial refund and was told that since I did not get the insurance they were not liable. Silly me for thinking that $3000 would get me way better care and service than I received.

Edit: Reduced to 1 star (from 2) because the more I think about it the more I find their practices unacceptable. I really try to leave good reviews, but they basically held my couch for ransom after picking it up. DO NOT use this company. The owner/representative of the company even emailed me asking how to make it right after I posted this review. I told him to refund me the price increase. No response for months. Didn’t even have the guts to tell me no. Anyways, my original review is below: Excellent delivery service if you want to pay around twice the quoted price and have it delivered a month late. This company is so terrible I find it hard to believe this actually happened, and I'm the one who experienced it. If I wasn't financially secure I'd have been in a really, really bad spot and I wouldn't be surprised if they tried to take advantage of you once they have picked up your furniture. Yes, I did provide them with every single piece of technical and logistical information they requested beforehand, and more. Yes, I was accurate. I even over-estimated the size and weight. They were extremely frustrating to deal with. Luckily, they hire good subcontractors. Use LITERALLY ANY OTHER COMPANY I will not be a repeat customer. 2 stars because my couch got here in 1 piece, eventually. Honestly if I hadn't called them a half dozen times or whatever I wonder if they'd have even shipped it. This company is a dishonest, disorganized, unethical mess. They quoted me around $2100 and then nickel and dimed me up to 3600+ AFTER they picked up my couch. They insisted that a crate would be necessary, AFTER they picked the couch up despite saying the exact opposite beforehand. After I paid for the crate they then said the weight was over 600lbs instead over under 200 and demanded I pay for that, too. The only reason I paid was because the couch has been in my family since forever and they had already picked it up before they started demanding more money. Rose in particular was rude, refused to listen, took forever to respond, randomly left the office for days/weeks/however long in the middle of dealing with me, and nobody else at the company had the authority or willingness to get my couch shipped. I told more than one of them "Just ship it, I will pay, I don't care" and they ignored me. I even apologized at one point because I felt bad for being impatient, but in retrospect I wish I hadn't. They owe ME an apology, and probably about $1500, but it isn't worth my time to try to get it out of them. Instead I will leave this review, and encourage everyone to never use this company for anything. DO NOT USE THIS COMPANY unless you want to constantly be on them about getting your furniture shipped, don't care about spending 2-3x more money than they initially quoted you, and don't mind if it shows up a 2-4 weeks after the quoted delivery date. On the phone I believe they said they could get it to me in 5-7 business days. They picked it up in early March and I didn't receive it until April 9th, and I had to call/email them A LOT in between to get them to actually go through the process. Oh, and during all that they demanded information that DID NOT EXIST such as "proof of value" for an heirloom couch. What am I supposed to do, dig through an historical archive? Absolutely disgraceful.

I paid to have a China cabinet and fragile glass items shipped across the country. When the China cabinet arrived at my house, it had been crated with the bare wood and glass against a wood shipping container, with no protective barrier. The cabinet was on its side. The glass shelves had been removed and crated separately, which was good, but the pegs that held the shelves were left loose in a mostly glass cabinet. When the delivery team shifted the cabinet from its side to right side up, all the metal pegs clattered down the inside of the cabinet. The delivery team did not seem thrilled to have to deal with the poor packaging and placement. There were three cardboard boxes holding the items from the China cabinet. Upon delivery, the boxes were noticeably crushed and damaged at the seams. One box was broken open completely. Fragile glass items had been inadequately wrapped and the items had too much room to shift in the boxes. Some glass items were left loose inside other glass items, without being wrapped at all. As a result, many items were broken. The boxes themselves were not labeled as fragile and the delivery team had no idea there were breakable items in the boxes until they heard glass rattling around. Unpacking boxes full of shards of broken glass was unpleasant, to say the least.

They lied about the shipping being door to door, but my furniture was thrown in the port overseas for 3 months until I paid again $3700 which was already paid once. Run run run

They lost my chair that I dropped off a month ago and paid $640 for them to ship. They tried to deliver the wrong item two weeks ago and I continue to call them, I’ve emailed several people, I even filled out the survey from ‘the president of the company’ trying to g to get someone to care: no one ever calls me back, despite being promised every time I call that someone who can help will call that day. I’ve been emailed a couple of times back saying, ‘they are investigating and will get back to me’, and then no one follows up on anyway. I’m desperate to find a phone number or a way to get a hold of someone who will actually call me back or care at all. Also absolutely insulting that after this long they haven’t even offered me a refund, even though they lost my property and failed to provide the service I was charged for. They won’t even give me a tracking number. At this point it is just theft. Shame on them. No one there cares at all either.

Price doubled when it came time to actually get my things. They are slow to respond, no tracking, and shipment takes forever.

It should be illegal what they do. Long story short, I was originally quoted $2k for a move, once they had my things at their warehouse they told me it would be $4k, and then once they had all of my stuff packed up, they came back told me it would be $8k. FOUR TIMES THE ORIGINAL QUOTE. They Oh and guess how much it would be for me to come pick up my stuff and not have them ship it? $2k!!! What an absolute scam. I understand the first Requote, but they missed the weight for the second quote by 2k lbs. You’re supposed to be professionals.

This might be the WORST moving experience I have ever had in my life. If I could put zero stars I would. Firstly, they never answered my calls while the shipping was underway. They lied about when they would contact me regarding my move. The move took longer than expected. The company claims that they make moving easier. However, all the company did was increase the number of problems throughout the move. To anyone who chooses to use this service… good luck as you are about to undergo the worst experience of your life.