Ship Smart Inc.Reviews of shipsmart.com

I just wanted to say that ShipSmart offers an invaluable service, taking care of the small large shipment for regular folks, not a house or apartment's worth, but more than a box or two--I'm just thankful I found you! Everyone I interacted with was professional, helpful, kind, punctual, informative, you name it. Our main coordinator was one of the best people I've had the pleasure to work with in any area, and the folks who took over later in the process were great! Thanks to them and the whole team who made our furniture shipment possible!

We had antique furniture, paintings and musical instruments delivered from Charleston, SC to Salt Lake City, UT. in November 2021. We had a smaller load than a regular moving company wanted to deal with. I was informed that Ship Smart was the best way to handle the move. From start to finish, Ship Smart came through for us. The staff that assisted with the initial booking were quite helpful and knowledgeable. The movers that packed the items were careful and respectful. We were kept in the loop from the pickup, notification of shipment and arrival in Salt Lake. The furniture was delivered into the house in perfect condition after setting an appointment time. I highly recommend this company for any kind of move and would not hesitate to employ their services again. AAA+ company!

It's pretty nerve-racking figuring out which company to trust your possessions with. I had Ship Smart pick up my things from a storage unit and drive it across the country, and all the communication went smoothly and everyone was professional. Usually there are some frustrations in a process like this, but every person I talked to did their job well. Usually calling in and dealing with someone you've never talked to before can be frustrating, but everyone I dealt with was great, from operators to the person at the warehouse to the truck driver who delivered.

From the time we dropped our shipment of family heirloom furniture (over 500 precious pounds) we felt the package was in great hands. When it arrive d here in Anchorage and unpacked it we were astounded how well it had been handled. Thank you all for taking such good care of it on the journey.

Every stage of this move of my beloved mother's unusual sofa was top notch. Great, clearly explained procedure, plenty of goal-focused contact from customer service agents, they connected me to the pickup shipping contractor, I had confirmation in real time that all had been picked up appropriately. They assigned one customer service person to handle the whole procedure for the phone portion. Delivered on time, cheerfully, efficiently, quickly, handled the sofa with "kid gloves", and they absolutely knew what they were doing loading the sofa into my home, spotlessly. If I could give an 11 out of 10 review, I would!

As part of my attempt to move a small number of items from one coast to the other, there was some confusion at the loading site regarding the contents of my contract. It resulted in far more items being moved then I had desired. In retrospect, I strongly recommend that individuals be present at the loading site when possible. It will help alleviate confusion and clarify any questions. That said, Ship Smart was able to reimburse me for the amount that was in question. Greatly appreciate their professionalism and responsiveness!

I was very happy with my experience with Ship Smart Inc. The packers came promptly and very quickly loaded my boxes onto the pallets and shrink-wrapped them securely. I was contacted when my shipment arrived at the distribution center in order to arrange delivery. I had to change the delivery date several times due to circumstances beyond my control and the local shipper was very accommodating. The boxes were delivered when promised and everything was in very good condition.

My parents have recently passed and I am selling the family home. The china cabinet that Shipsmart shipped from NY to FL was my Grandmother's. It is oval in shape, lots of glass, antique and very delicate. Your guys came and wrapped that china cabinet over and over! My family and I were in awe as we watched them load it onto the truck. Several weeks later, we were notified it was ready for delivery in FL. I was not back in FL yet, but my daughter was home to receive the delivery. She told me she held her breath (knowing how much it means to me to get my Grandmother's china cabinet here) as the guys unwrapped it, and it was PERFECT! This china cabinet is over 80 years old and means SO MUCH TO ME!!! I now have it displayed in my dining room, and I love it!!! I am so appreciative of Shipsmart and their spectacular service!!! I HIGHLY recommend them!!! Alexandra from Florida