DEBORAH
loved not having to worry about hauling…
loved not having to worry about hauling my luggage thru multiple airports. would definately do this again and would recommend this to everyone.

Whether you're a frequent flyer or a once-a-year vacationer, Ship&Play relieves you from the hassle of waiting in long lines, wrestling with oversized suitcases, or sifting through a sea of luggage lookalikes at baggage claim. With Ship&Play, you simply pack your bags, schedule a pickup, and enjoy a stress-free travel experience. Backed by an on-time delivery guarantee and personal customer support, where you can always reach a real person, you’ll quickly wonder why you ever traveled any other way.Travel the way it's supposed to be.
Ship & Play (shipplay.com) has 362 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Claim this listingShipping & Logistics · Tampa, Florida
Excellent

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362 approved reviews, newest moderated first
DEBORAH
loved not having to worry about hauling my luggage thru multiple airports. would definately do this again and would recommend this to everyone.
SANDRA S.
Luggage was picked up as stated and was in my room when I boarded the ship. It was shipped home and arrived in a few days from Barcelona. There were 2 men on the ship to answer any question we had and to pass out luggage tags. The best part was all the luggage was off the ship by the time we got off. Great service!
Fares S.
Prompt and on time
Valued Visit A City U.
Luggage made to the ship. Also, we received our luggage at home in two days. My only complaint is that Fed Ex would not pick up our luggage at our building. We had to have it taken and shipped from our main La Loma Village office. Our building is very secure. In order to pick up our luggage at our building, Fed Ex had to call us to come down and let them in. They would not do this.
Alex P.
I shipped two bags with an estimated delivery of a Friday. One bag arrived the next Monday and the other the next Tuesday. Huge inconvenience considering these bags had a lot of my son’s items he needed for vacation. When we got the first bag, the lock we had on it was gone and replaced with a new lock. When we got the second bag, the wheel was broken off. When we shipped one of the bags home, the delivery driver did not pick up the bag even though it was left where the resort told me their packages get picked up from.
Response from Ship & PlayOct 6, 2026
Mr. Pettigrew, Good morning, and thank you for reviewing your recent Ship&Play experience. Having looked into your order, we sincerely apologize for the issues you encountered, including the delayed outbound delivery, the missed return collection, and the damage to your bag in transit. Your damage claims were approved immediately for the full reimbursement amounts submitted, and we upgraded your return shipment to ensure it still delivered by the original return commit date. That said, we understand this doesn't make up for the inconvenience of the delay, having to file a claim, or the concern caused by a missed return collection. A member of our management team will contact you directly to discuss your experience, provide clarity on what occurred, and talk through appropriate compensation. Situations like this are by no means common, but when they do happen, we take pride in ensuring the resolution fits the experience. Thank you in advance for your time. We look forward to speaking with you and making this right.
Katherine Maes M.
Great delivery service. Everything was as promised. Would use again.
Eva B.
We decided to lighten our load for the remainder of our trip and are glad we did.
Dean L.
Very great service