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Ship & Play Reviews | Read Customer Reviews of shipplay.com

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Shipping & Logistics
Ship & Play

Ship & PlayReviews of shipplay.com

4.7362 reviews
Shipping & Logistics
11400 N. Jog Road, Suite 300, Palm Beach Gardens, Florida

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Ship & Play4.7

Reviews362 About Contact

Overall score

4.7 out of 5

Excellent

Average of 362 reviews

Distribution

5★86%
4★5%
3★4%
2★2%
1★3%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(855) 792-7529
shipplay.com
[email protected]
11400 N. Jog Road, Suite 300Palm Beach Gardens, FL 33418

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About Ship & Play

Whether you're a frequent flyer or a once-a-year vacationer, Ship&Play relieves you from the hassle of waiting in long lines, wrestling with oversized suitcases, or sifting through a sea of luggage lookalikes at baggage claim. With Ship&Play, you simply pack your bags, schedule a pickup, and enjoy a stress-free travel experience. Backed by an on-time delivery guarantee and personal customer support, where you can always reach a real person, you’ll quickly wonder why you ever traveled any other way.Travel the way it's supposed to be.

Ship & Play (shipplay.com) has 362 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: shipplay.com
Website: shipplay.com
Category: Shipping & Logistics
Location: Palm Beach Gardens, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ship & Play reviews

362 approved reviews, newest moderated first

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Debra W.
Jul 14, 2026
Such an improvement over other…
Such an improvement over other services. Customer service is super communicative and prompt with their responses. Our bags made it to Italy in four days- amazing! No issues at all.
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Judy P.
Jul 11, 2026
Happy Customer
Our clubs were picked up as scheduled. They were delivered to the destination a day or two earlier than expected. Everything arrived undamaged, and I received text message updates throughout the process. I will definitely use again and recommend to friends and family.
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Tim D.
Jul 11, 2026
Complete rectification of my issue no…
Complete rectification of my issue no questions asked. New waste basket arrived as promised.
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Aaron K.
Jul 9, 2026
It was delivered fast....but the zipper…
It was delivered fast....but the zipper was wide open, exposing my stroller and the stroller was broken ( i fixed it). it looked like it was tossed around and opened. but, it did get here a day before it was supposed to....and the process was smooth.
Response from Ship & PlayJul 10, 2026
Aaron, Good morning, and thank you for reviewing your recent Ship&Play experience. We are pleased to see your shipment was delivered ahead of schedule. However, we do apologize for the condition in which your bag was received. Receiving equipment in this condition is by no means typical. Since this is the first time our team has been made aware of this issue, a member of our Claims team will be reaching out to you directly to review the damage and ensure nothing was impacted to where it's no longer useable. If the damage has impacted the future use of your bag or stroller, we will be happy to assist you with filing an insurance claim for reimbursement. We appreciate your feedback and look forward to speaking with you to ensure this matter is resolved to your satisfaction. Thank you for choosing Ship&Play!
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Michelle W.
Jul 7, 2026
So Convenient!
There were a few hiccups with the initial scheduling of the dates and locations, but the customer service was very helpful and got everything handled. Traveling with a 9mo old and my 2.5 year old was so much easier since I did not have to pack diapers and all the other odds & ends for the beach! Drop off was beyond easy & super convenient!
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Ming T.
Jul 4, 2026
Perfect Shipment
Everything from start to finish was handled wonderfully. I was able to track our shipment at all times, and any questions were answered promptly by the Ship&Play team. Thank you for the wonderful service.
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Stefanie S.
Jul 4, 2026
I love the pick up service and my…
I love the pick up service and my duffles arrived in FL on the day promised
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Lyn L.
Jul 3, 2026
This was by far the best decision we…
This was by far the best decision we have ever made, other than marrying my husband 53 years ago. Such an easy seamless procedure. Pick up at my door and delivered directly to our destination in 4 days. I will use this service every time we travel.
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