Shipped Reviews | Read Customer Reviews of shippedapp.co

Shipped Reviews | Read Customer Reviews of shippedapp.co

Shipped reviews

108 approved reviews, newest moderated first

Dosha
Aug 31, 2023
Package was stolen from my porch and…
Package was stolen from my porch and they refunded immediately.. thank you
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Robert R.
Aug 28, 2023
It’s not the refund you expected!!!
As far as I can tell, this is just one extra layer between the seller (that doesn’t want to stand by their products) and the shipper. You should be suspicious if a company uses this service. In my case I purchased the insurance for a nice cane. The package arrived but the merchandise was broken so I filed a claim. I did receive a refund for the merchandise but I didn’t get a refund for the shipping. So, I paid $10 for shipping and say $1 for the insurance for absolutely nothing. Remember, think twice before you decide to put an order into an online company that uses this vendor.
Response from ShippedAug 29, 2023
Hi Robert, We're sorry to hear that the resolution wasn't what you expected. A replacement order is always the priority in resolving shipment issues. However, in your case, a replacement wasn't available, so a refund was issued. Per the Assurance Guarantee, the shipping fee is not included in the refund. Therefore only the item subtotal plus tax was refunded to you. We'll reflect your feedback to our team for future service improvements. If you have further questions or concerns, please contact us directly at [email protected].
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customer
Aug 11, 2023
A total waste of money
You did nothing at all and it was impossible to reach you. Your service was a total waste of money.
Response from ShippedAug 14, 2023
Hi there, we received your damaged shipment issue report and it was approved. A refund of $644.55 was issued back to the original payment method. If you have any additional questions or feedback, please feel free to email us at [email protected].
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customer
Aug 2, 2023
Super
It is super nice
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customer
Jul 28, 2023
Excellent
Excellent! First time user. My product took over 3 weeks to get. And, it came damaged. Shipped took care of the refund.
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customer
Jul 20, 2023
Package arrived damaged
Package arrived damaged. While Shipped refunded the amount of the item itself, I still paid for the taxes, shipping, international shipping, duties. Additionally, I have not been provided instructions on how to ship the item back. Disposing of the item myself will be an additional expense at the city dump. No way to reach the company to discuss further.
Response from ShippedJul 25, 2023
Hi, I'm sorry to hear that the resolution was not what you were expecting. According to the Shipped Shield Assurance Guarantee, item amount including taxes are refunded when a replacement item is not available and there's no need to return the damaged item. I will reflect your feedback to our team for future service improvements.
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Canadian Global R.
Jul 17, 2023
The service is really impressive
The service is really impressive, the response is on time, and very good attention is 100% recommended.
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Lee
Jul 7, 2023
The refund process was painless
The refund process was painless. Item never arrived, got a refund within the hour of filing a claim.
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