customer
I had a shipment that didn’t arrive
I had a shipment that didn’t arrive. This team was quick to address the issue and, reimburse my purchase.

Shipped provides a modern way to track your orders, resolve shipment issues and more
Shipped (shippedapp.co) has 108 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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customer
I had a shipment that didn’t arrive. This team was quick to address the issue and, reimburse my purchase.
Layla
I placed an order with touch of modern. I never received the order when I contacted shipped a month later they asked me why I waited too late to file a claim. I told them I was in bed rest and I have medical proof I can provide of my condition. Then they ask me for proof of theft. I answer the questions. I let them know why I can't provide this proof and it's not good enough for this company. To make matters worse, they have a deadline date when you can make a claim. But they don't tell you about this date. They should put it in the email not only that But they Tell me I have to provide proof of theft on a $200 item yet when you make a claim It says that if the items are above 500, then a proof of theft is required So they are being hard on me They don't even follow their own guidelines and they tell you that you are past their claim date. But they don't even tell you what the date is. And they don't even put it in their email that they send out when you purchase insurance. I will never purchase insurance again from this company. My advice is to stay far away this company is clearly fraudulent.
Response from ShippedJan 9, 2024
Hi Layla, We appreciate your feedback. The terms and conditions of our services are clearly stated in our Assurance Guarantee which is linked in the purchase confirmation email and easily accessible for you to review at time of purchase. As mentioned in our email exchange, we've made an exception on another shipment issue in the past. Thus, we're only able to extend the filing period and would require the proof the theft for us to process the shipment issue this time around. We've followed up with you via email with details on the required proof of theft. Please respond with your questions and comments there.
Customer
Easy and fast transaction
customer
Good communication and updates
Tricia
Received my kombucha in a case, several bottles had been broken In transit. Took a few pictures in the claim & explained, had a new case sent to me within a week. Thank you, will continue to use the shipped services when available with my purchases.
Bruce K.
No fuss replacement after theft or “missing” package eft in lobby. Refreshing experience.
Josh R.
Package never delivered, instead of a refund shipped again after I asked for a refund. And now package of stuck somewhere again. No help. Out $120 in duty fees now and still out $200 for the knife
Response from ShippedNov 11, 2023
Hi Josh, we didn't see any note that a refund was the preferred, so a replacement was sent out per the Assurance Guarantee. Based on the tracking number of the replacement order, it cleared customs two days and is continuing its journey to you.
Camila I.
I made an order from Carpe, first one said delivered but I didn't get it, second got lost in transit and I'm hopping I can get it in the third attempt
Response from ShippedNov 3, 2023
Hi Camila, We're really sorry to hear that your shipments didn't reach you as expected. Unfortunately, we're not in charge of the shipping process since we're not the shipper. But don't worry, we've got you covered, and replacement orders were placed at no cost to you. Based on the tracking information we have, the replacement was shipped earlier this week. They say that the third time is often the charm, so we're keeping our fingers crossed that this order will finally reach you successfully.