ShipMonkReviews of shipmonk.com

This company is terrible. I was a client with Shipmonk for 2 years and here are just a FEW of the mishaps I had to deal with. 1. Support tickets go answered for days, weeks, MONTHS then mysteriously get marked as Resolved. I have to open another ticket to get my issue addressed, most of the time it’s multiple tickets because they never answer them. 2. Special Projects go ignored. I submitted a request to label, repack and ship to Amazon FBA. It went untouched for 2 MONTHS. When I asked about the status they ignored me and marked it as Resolved. 3. I requested a wholesale order be palletized and shipped. Their website clearly states wholesale orders will be ready to ship within 2 DAYS. It went untouched for 10 DAYS until I followed up with them. Their LTL freight quotes were ridiculous. $492 for 3 pallets to travel 60 miles. I used my own freight forwarder and only paid $350. Do not use their freight forwarder, use your own. Then they charged me $192 to palletize 3 pallets of product! My second wholesale order they charged me $385 to palletize 6 pallets! (Most 3PLs charge $10/pallet.) 4. I created 4 wholesale orders and provided them prepaid UPS labels. They disregarded my instructions and billed me for shipping! I asked to be reimbursed because I provided them with PREPAID LABELS but they flat out said NO. I filed a dispute with my credit card company to get my money back. For unknown reasons my bank sided with Shipmonk and reimbursed them the funds. Then Shipmonk RE-BILLED ME for the exact same amount! Now they have DOUBLE the money they were never supposed to bill me for in the first place. I asked for a refund of the second charges but they refused. I even showed them the letter from my bank saying they sided with Shipmonk but they claimed they never received the reimbursed funds. They also charged me $13.50 per carton to slap a label on it and put it out for UPS to pick up. (Most 3PLs charge $5 a carton.) 5. Three times they asked what I would like done with customer returns that were returned to their warehouse. I said ship them back to me but I never received any product. 6. They do not provide photos of customer returns so you cannot verify the customer actually returned the correct product. All you get is an email notification and you are at liberty to refund the customer. They could have returned a counterfeit item or a pile of rocks but you would never know. 7. Don't bother submitting a ticket when a customer package gets lost in transit. They do not respond. You can't even file the claim yourself with the shipper because Shipmonk has all of the shipping information and they will not give it to you. 8. They "lost" 20 cartons of my product and refused to reimburse me for the product cost or the supposed storage fees I was paying on it. 9. Closing my account was a headache and the process took over 5 weeks. TWICE they said they would credit my account if I signed their Closing Agreement which had a very detailed non-disparagement clause, meaning I could not say or post anything negative about them. Obviously they were aware I was upset with their services and were trying to shut me up. Sounds like a bribe! I flat out said NO I am not signing this. I thought my account was closed and then I got hit with their $250 monthly minimum fee on my account! AGAIN they said they would credit me the $250 if I sign their non-disparagement agreement. I said NO again and threatened to hire an attorney and pursue legal action if they didn't close my account immediately. That seemed to do the trick and I am finally done with these clowns. Working with Shipmonk has been the worst decision I ever made for my business. They will fight you tooth and nail for every single red cent they can get out of you. They NEVER take responsibility for mistakes, it’s always YOUR FAULT. If you are doing wholesale orders, LTL shipping or Amazon FBA then this place is a nightmare to deal with. I do not recommend Shipmonk to anybody who is serious about their e-commerce business or their sanity.

*this is an update. I have downgraded from 2 stars to 1 star. This is the worst company to deal with. They continually ship my products in the wrong packaging costing me sometimes 5 times more in shipping then I should be paying. I have brought this issue up several times and it gets resolved for a few weeks and then they revert back to the wrong packaging yet again. I discovered an issue where they stored my inventory in 55 different bins instead of a pallet costing me hundreds of dollars in unnecessary fees each month. They have been “looking into” this issue for close to 3 months now with no resolution so far. When I initially signed up I was lead to believe my customers would receive live pricing for shipping, this is not the case. I am coming up on 1 year with Shipmonk. They reached out about this review to try and see if they could resolve it but no one followed up with me for that either. I sorted through many 3PL companies before signing with Shipmonk. I was extremely excited to begin and streamline my business after talking to the sales agents and researching. I was immediately disappointed. I have now been with them for approximately 6 months and it has been nothing but headache after headache while pouring more money into shipping and website development to accommodate things. I will give credit to their support team for always trying to sort through issues and correct them. Though i have gone though periods where it has been weeks before getting a response. I have not tried other companies yet but if I could I would turn back time and gone another way. I do not recommend them.

They are the worst. I can't think of a thing they did right. It was a full time job managing them. They lost product, mishipped product, and were never able to sort out all the issues before we left. They overcharged us $20/day for a pallet when we had a signed contract for $20/month per pallet. I think that's called stealing? If you want to go out of business use SHIPMONK. They do that for free.

Hidden Fees & a terrible experience. The customer service was woeful when dealing with Ship Monk and they charged me thousands throughout 2020 when I only had 49 units of stock. So you have an understanding, the stock could have fit in 8 shoe boxes and when i asked their team for a stock count they just didn't get back to me. Seems pretty unreasonable to charge someone $2,000 + storage fees in a few short months to have a few units in their warehouse when they didn't give me a stock count. I would not use Ship Monk if i were you, look into their hidden fees and if they say they don't have any hidden fees they are not telling the truth. They love to take advantage of small business during a pandemic! Disgusting.

Horrible company. They refuse to take responsibility for lost inventory. My carton was lost 3 months ago and they've been looking for it for over a month. They keep claiming that it was found and then shipped out again. Where?! With a reused shipping label?? You already shipped out someone else's carton and now you're trying to tell me you reused the shipping label and sent it again? The box is lost. Take responsibility and pay for it.

We've only had issues after signing up with Shipmonk. You sign up with a 3PL to have peace of mind but Ship Monk is far from it. There are new problems every day. Their employees are mispacking orders and can't follow instructions. If issues arise it takes over a week to be dealt with and if there is an issue their favorite line to use is "We can do a special project for you for $45/hr" and they don't take responsibility for anything. If you're a smaller business they don't care about you. I'm warning you. Shipmonk looks like sunshine and rainbows on the outside but once you signup it's the complete opposite. Stay away.

I would NEVER recommend this fulfillment company to anyone... especially a startup that is trying to build their reputation. Shipmonk has been the biggest headache for me. I am the founder of my company and have direct interaction with the Shipmonk team and software on a daily basis. They have lost my product (numerous times) and blame me for it every time. Never apologizing even once it is found. They literally LOSE my product. They charge extreme amounts for a service that is hardly fulfilled. "Over promise, Under deliver" is how I would rate Shipmonk. They do a great job at selling you on their services and once you move all your inventory and really invest in them, they start treating you like you're worth nothing to them. I currently have orders backed up for 7 days when their expected shipping timeframe is 3 days or less. No apologies just excuses. "It's a busy time of year." they say. I never take the time to write reviews but I felt this was absolutely necessary. I hope you consider ALL OTHER options before partnering with Shipmonk. Please feel free to call me directly if you'd like a more personal review of this company. 954-707-0665

It was a nightmare. They broke hundreds of my glass bottle inventory and was not willing to compensate. Customer service is basically talking to robots and your issues will never get resolved. It's just so bad.