ShipMonkReviews of shipmonk.com

Extremely dissatisfied with this company. I received a package on 05/19/2023 that arrived completely destroyed. I emailed naturalshilajit support with attached photos of my package and received a response from a Joseph who advised me “As you added MonkProtect to your order and If you haven't received it, please feel free to file a claim with our warehouse by logging in with your email and order number: monkprotect”. I filed a claim and on 07/09/2023 I received a response (almost 2 months later) stating “We're sorry to hear about your experience with your recent purchase with Natural Shilajit Resin. Unfortunately, after reviewing all the information provided, your request for order number NS73680 has been denied. For a detailed reasoning, please access our Automated Claims Portal below for more information.” The link provided doesn’t even work.

Absolute worst logistics company / 3pl I have ever dealt with in 10 years, a full staff compliment that will tell you everything you want to hear with zero staff on the ground to take action. Our shipmonk warehouse decided to relocate all of our stock and 'tear down shelving' during peak season. We currently have over 500 orders pending shipment, compounding daily. The best their pick and pack team can muster is sending out 50 a day. If you're happy losing business and leaving your companies fate in the hands of these guys it's your call, if not go elsewhere. Don't be fooled by 'sla's' either, not one has been hit for over 2 weeks and when we requested compensation we were told that's not part of the agreement. SLA's are simply another marketing tactic with no tangible weight!

If you want to constantly be micromanaging the shipping process then pick this company! Please see my previous reviews of this company for detailed explanations of their processes. On 5/12/23 an order was submitted to ShipMonk to process. It was picked and packed on 5/14/23. According to ShipMonk's own website the order is awaiting carrier pickup. It is stuck in their warehouse. I requested that another bottle be sent to my client on their dime. I was told they would get back to me. I have heard nothing. I have to ship another order to my customer. Again, I have to carry the cost of the merchandise, the packing fee, and the shipping cost.

Be aware online shopper this company is a scam.They won’t help you if your package is lost damage or defective. Emailed them five times. Trying to get a hold of somebody on Twitter. Zero response stay away from them.

Don't ever go with shipmonk. Their storage, fulfillment and shipping are ridiculously expensive. Customer service is a nightmare and most orders were overdue. I left some products behind at Shipmonk and they continue to charge their double storage cost even though they don't reply to me, I've been blocked from logging into my account and their agreement states that after 3 months that the products no longer belong to you and you have no control over them. It has been much longer than 3 months and I recently received an email (6 months after my last email to them) telling me the amount that I "owe" them. I hired a lawyer and he laughed at them. I recently discovered that WayFair / CastleGate offer storage and fulfillment for many sales channels. There is no minimum fulfillment cost added on top of storage. Fulfillment is literally 80% cheaper and shipping is 60% cheaper and orders are never overdue. WayFair only sells furniture and home decor but CastleGate will fulfill orders for any non hazardous products for sales on other platforms. You will save an insane amount of money. There are multiple fulfillment companies significantly cheaper. I don't mean to offend anyone who has left a legitimate positive review (customers, not fake reviews from Shipmonk employees) but they clearly haven't done much research on other fulfillment companies. Whats funny is that after writing this negative review and mentioning how long it takes for them to reply, they reply to this review in less than an hour. Goes to show what they care about...

Shipmonk is a hot mess - and has been for 2 years now. They continue to lose and misplace my inventory. Misshipments are as high as 25% - for a year now. I've lost customers due to their ongoing issues. Their "happiness engineers" are good people, but they have zero power to do anything other than submit tickets. My company has worked with them for almost 4 years now - and it's getting worse. They don't care about you as a customer - you're just another number to them. Management doesn't care about you. Supervisors don't care about you. Recently I submitted a small order of 100 units - and now I'm in week 7 of not shipping because the warehouse lost inventory and misplaced the package internally (of what could actually ship). Avoid this company at all costs if you want to run a successful business. They've cost my company sales due to their issues. I'm working on reviewing their overcharges as well - when they misshipped and still charged us for returns, postage, pick fees, etc. Do not work with them - if you do, it will be very costly. *Update 3/20/23* I've now had an 80% reduction in inventory due to the warehouse losing or misplacing products. I've lost a deal with a longtime customer because of shipmonk's inability to problem solve my account's issue - meaning, I've now lost business (revenue / money). Shipmonk is negatively impacting my business and hurting it. It seems their support team is only empowered to submit tickets - but beyond that their hands are tied. Upper management doesn't care or offer support. They list Amazon FBA as an offer - but they can't even deliver 25 units properly to Amazon (without a return package) because they used lasership (which has it's own nightmare of problems). Issues have been happening for a year now. When I first signed up I was assured no plastic would be used in shipping (it's part of our brand's mission to remove plastic). Without notice, they started filling our packages with plastic pillows. When I requested they stop using plastic - they wanted to charge a fee for every package to use plastic pillows. Make this make sense. They wanted to charge my company, after assuring me when I signed the contract plastic wouldn't be used. As a customer of 4 years and having my business negatively impact by shipmonk - enough is enough. They make promises without follow through just to win and retain business. AVOID THIS 3PL OTHERWISE YOU ARE RISKING YOUR COMPANY'S FUTURE SUCCESS.

Stay away from this company at all cost! They've lost sight of who they are. Over the holidays of this year, our company launched a brand new product. We put this product on pre-order for our customers to purchase and receive before Christmas. Shipmonk Received the product and shipped out 2 of the same items in the bundle on over 100 orders. This bundle is a $500 item. Once we realized what was happening, we immediately tried to get a hold of Shipmonk. It Took us over a week to get this issue into the hands of someone who can stop the shipments, until we figure out how to fix it. Stopping the mistake. We pay for the premium product with MonkProtect, which is Shipmonks version of shipping protection for their clients. This is a complete SCAM. This mistake happened to have cost us over $15,000, and shipmonk/Monkprotect refuses to pay on the claims that they made the mistake on(which they have admitted too). Leaving us high and dry. Seriously if your a small business owner. DO NOT USE SHIPMONK. There are many other 3pl's out there that appreciate the business and are true to their word. Only skill shipmonk has is charging your credit card

Things were good with shipmonk for the first few months. however over the past 3 months, things have slid into a dire situation. No one is replying to emails. Stock is not being cleared and put onto shelves. The support team on Twitter does not respond. It is impossible to get anything in terms of support - I have no idea if I will be able to even move 3PL. Please use someone else - I hear Ship Bob are good so going to try them