ShipMonkReviews of shipmonk.com

Here is a list of the reasons you shouldn’t work with this company: Lost packages. When they onboard you, they tell you in the case packages get lost they will deal with the carrier. This was not true. I paid for each order that got lost even when I had prove the carrier delivered the package at the wrong address. Their shipping fees and unexpected fees are way more expensive than advised. They charge you for Residential Surcharge, Delivery Area Surcharge, Fuel Surcharge and of course Peak Surcharge. I used to ship my own products and I know the carriers do not charge these fees. I manually put all the SKU stickers on my entire inventory, and they charged me for a non-SKU fee. It took me 9 months to get this fix. I paid for padding inside the boxes to protect my products. Padding wasn’t used and products arrived to my customers damaged. I lost customers and revenue because of this quality issue. Improper charges and not fulfilling contractual agreements. I was charge incorrectly for a branding sticker that should have been placed on the exterior of the box. The sticker was never put on the box, and I was still charged. When I made the decision to terminate my contract with them, they told me I had to pay 3 months for breaking the contract and also, I had to sign a CAA (similar to a non-disclosure agreement). The contract clearly states it can be terminated at any time with 1 month advanced notice, and I told them so, the answer was they will review it. After a few exchanges of emails they told me they will exonerate me the 3 months, I clearly state they were not exonerating anything because I was doing everything the right way. After all these issues, I decided to pick up my remaining inventory myself from the warehouse in PA to check the condition of my products at the facility. What I found was 80% of my inventory still in the boxes I sent to the warehouse. They charged me picking fee for each product, I open one box and the bottles were damaged and when I tried to take a picture, they freaked out and told me I couldn’t take pictures there. Lastly, they have charged me for services they have not fulfilled or provided and are contractually agreed to. Terminating my contract, I paid almost $700 on "picking fees" and now they state I have an outstanding balance of $8 that then changed to $69+. I have not paid this invoice. it isn’t about the money, is about the principal and failure of a business to provide adequate service, have any quality control, and meet contractual requirements. Now one of their employees emails me daily to remain me of the "pending balance", if they put the same effort into customer service this will be the greatest Fulfillment Center. Also, this person has mention that I am going to have to pay a late fee as well. As a small business owner, I sent my inventory to ShipMonk to have one less responsibility so I can focus my time on other aspects of the company. since day one I’ve had to constantly reach out to ShipMonk to correct issues with their service and overcharges, or charges for serves they did not provide (can you imagine all the overcharges to companies that don’t check the site?). The amount of stress they have cause me is immeasurable. I feel so disrespected as a person and so disappointed as a business who is trying to grow and be successful. Finally, the reason for me to take the time to write this is because I hope nobody else has to go through what I am going through!

There were lots of closing delays, there was a nasty attitude from the happiness team, extra costs as a result of the delays, and they applied strong pressure to remove my reviews. I told them to charge me all the fees they were waving as a 'reward' for removing my reviews and to just close my account so I could be free, but they kept pushing and delaying further. They also tried to have me signed a settlement agreement, and part of it was to remove my reviews which I refused to do. I took them over another week to close my account! A painful process and a company I do not recommend working with.

I wish there was an option for no stars but unfortunately I had to give one. I partnered with ShipMonk and had an awful experience. ShipMonk is all smoke and mirrors promising the world and can't deliver. It is clear that they are more focused on the fancy software and "happiness" engineers than the operations in their warehouse. Trust me, they didn't make me happy. My products were jars of sauce and I took the time to send them specific packaging instructions. Despite that effort and incurring the additional cost of a "special project" implementation, my shipments continuously arrived broken upon delivery. They had no solution ever just to blame the courier. All attempts to resolve my issues took 3-4 weeks. When I decided to leave ShipMonk, I had all remaining inventory shipped to me. In true form, all boxes were damaged and didn't even make it my home. Now I'm awaiting claims from Fedex. They did not care about my business, I was just a number at the end of the day. Also, it doesn't take a rocket scientist to package items well. I think the warehouse staff needs a serious training from UPS or Fedex. Never work with them!! If you need a new fulfillment company, check out eFulfillment Services based out of Traverse City, MI. I just started working them and they are already light years ahead of ShipMonk. I worked with ShipMonk for 6 months and made sincere attempts to resolve these issues. It didn't matter and they quickly lost my trust.

Onboarding is great. Support is very responsive and helpful. However, this is a one-star review because of their appalling fee policy. If your business goes south and you decide not to do business with them anymore, your monthly pick fees and storage fees WILL continue to accrue - $250 this month, $250 the next, and the next until you settle it. There is NO PAUSE button. Ultimately, you will get hit with a huge bill regardless of whether you did business with them or not! Be very VERY CAREFUL. Update: Still have yet to hear a reply from ShipMonk. The only response I receive was a response to pay for the new fees that the account continues to accumulate and another payment to close the account. Think twice before opening an account with them!

Their customer service just went really bad overtime. Their monthly fees are crazy and it was a big issue getting responses to any queries. We finally shipped our inventory out and they didn't provide pricing to ship out our inventory, I asked 3 times and just automatically billed $1500. Really bad experience.

Worst 3PL ever for fulfillment and shipping. Around 50% of orders get shipped on time, and the rest are either delayed over 20 days or get returned to the sender without any reason beyond or prior notice. Customer service is a joke, and they don't really know anything about anything. 8/10 of our orders from the EU to the UK were either delayed or returned. They use DPD, which is the worst carrier in Europe. The same thing goes for shipments from the US to Canada. We spend hours on customer service dealing with these delays. 2/10 times, they don't dispatch orders until 5 days after we've submitted them, even though the customer has paid extra for express delivery. They're killing our brand and company, and we're actively looking for another 3PL. I'm really surprised their rating is this high on Trustpilot. Stay away and look for a smaller fulfillment center that actually values its customers.

We have worked ShipMonk for several years. We are a start up and understand the many challenges that growing businesses go through. So, when ShipMonk faces these challenges, we have been forgiving. For example, two years ago, a ShipMonk selected shipping partner lost dozens of our orders. We had to deal the customer service issues and received little if any compensation from ShipMonk. We forgave and moved on. ShipMonk was in a growth stage and we understood. Recently, we came across a situation with ShipMonk which is without precedent. We receive a monthly invoice that shows that cost of storage. It is nearly impossible to understand or audit this invoice since the SKUs that are being charged for are not on the spreadsheet. It indicates quantity, unit price and size of storage. After inquiring about having more visibility about the billing process, we were told that they could not provide the information. They said that billing is systematically driven and that there is not the opportunity for human error. A very unsettling statement from a company that provides unclear billing information. "Trust us" After working with ShipMonk for several years, we have seen errors from miscounting of inventory, inventory being lost at the fulfillment center, and the lack of customer support when these things happen. They are far from perfect and error free. So when we are told that they system is free from human error, it cannot be believed. It is a ridiculous statement and surprising from any company. In the case of billing, clarity should be one of the top priorities not an after thought. What is even worse, is when a mistake happens, ShipMonk puts the blame on the customer or its shipping partners and takes zero responsibility. It is hard to remember when ShipMonk has taken any responsibility for its actions. You can give people nice names like "happiness engineers" but that simply covers up the reality. I think they should go back to "Customer Service Representative" to remind ShipMonk that the Customer should be front and center. The ShipMonk culture is clear. The customer is an afterthought. In addition, when you want to resolve an issue, forget about it. The company hides from its customers. No one has direct numbers or email addresses. Resolving any issue with ShipMonk takes weeks, constant persistence and will take a lot of your time. In choosing a fulfillment partner, I would not make this choice again.

This company is biggest scam! I sent to them 12 pallets about 2 years ago, and I went through a review and noticed that they were overcharging me and in their system they calculated as I have 50 pallets!!! So every month for more than 1 year they overcharged me lot of money. I sent them emails that they need to check their system why they charged me for 50 pallets and they said that they will check now after more than 3 months nothing, sent many emails and phone calls but nothing. Now my inventory is stuck there I had businesses that paid for my inventory and I was not able to ship them. I want to sue them if anyone has the same issue reach back to me so we can figure it out and get back our money! Update: They replied to me to update the contact information at TrustPilot and they never did something! I need to look and find a lawyer and ask them for compensation