ShipMonkReviews of shipmonk.com

Shipmonk is the worst shipping partner I’ve ever worked with. They take no responsibility for lost packages, and the chance of successfully claiming compensation for a lost order due to their fault is only about 2%. If an order is marked as “in transit,” you can’t file a claim — and it can stay “in transit” for 60 days, after which they refuse to process any claim. Even delayed or lost shipments are still shown as “in transit”… Overall, I strongly advise against working with this company. They are completely irresponsible.

Worst customer service, no response, takes several days for someone to send back an email. They just charge and charge and charge and never do what they say they will do. Picking takes weeks. SERIOUSLY. WEEKS. Stay as far away as possible from this company. I would pick any other 3pl than this company. They are a money grab not a partner.

they only take on big sellers that sell more then 500 orders a month what a shame!

Using ShipMonk has been one of the worst decisions we’ve made for our business. Orders consistently go out late, regardless of the promised SLAs. We've had customers waiting weeks for packages that should've shipped in days. The inventory system is a complete nightmare. Items constantly go missing or are miscounted, and the support team either can't explain what happened or takes days to respond with a generic answer. It feels like no one is really accountable for anything. We moved to ShipMonk thinking it would streamline fulfillment—what we got instead was chaos, delays, and frustrated customers. If you care about your business and reputation, steer clear.

I started with RubyHas about 10 years ago, until the facility was purchased by Shipmonk in 2022. I thought Ruby was bad. Shipmonk offers no real customer support - you can submit tickets to customer service agents. Expect a reply in a few days, maybe. Don't expect the reply to actually solve your problem either. When I had issues with an order (failure to deliver, wrong item shipped, etc) - it's never their fault, you will never be reimbursed. If they find they made an error though, you will be mysteriously billed (nickle and dimed) for anything they "forget." My prices were "adjusted" (up) constantly over the last 3 years. I finally decided to pull the plug and exit the facility. That was a major headache. I wish I could post photos of the condition of the cartons of goods they returned to me. Appalling. Half empty boxes piled under the heaviest cartons, so they smushed and broke and spilled, losing merchandise en route back to my warehouses. It took them 3 weeks to "figure out" how to return my remaining cartons (just 2 of them, small pre-packed boxes containing our branded polymailers) - it's been 2 weeks since they "shipped" and I still haven't received them. I've been in business 20 years - I've used 4 fulfillment facilities in that time. I've never left a review before - but this was such a bad experience I felt I had to, hopefully to save another business from this mess. If you're considering moving your inventory to a shipmonk facility - just don't.

they billed us $5000 for an inventory shipment and they didnt even deliver it. After ending our contract with Shipmonk, I asked them to return our inventory back to us. As their final attempt of making money off us, they charged us $5138 for shipping back our inventory which I never received. The sent it using the most expensive shipping method by air, and it got stuck in customs. So they lost my inventory and scammed me out of $5000. I tried to reason with them but after some communication they stonewalled us with their legal team. Scam company. I highly advise to stay away and choose a more reputable 3PL. This company will try to scam you at every chance possible.

Sheer incompetency that has been pumped with a lot of equity money so they couldn't care any less of whether the people making them money end up belly up. I've been with Shipmonk for 4 years, only because I got trapped after sending a bulk of my inventory to their Florida warehouse. They have thrives working for them who take products out of the packaging and ship out empty boxes to customers. It used to happen once or twice a monthuntil mid last year, then for a peiord of a month or so more than 50% of the orders were delivered with empty boxes. Customers ended up taking to reddit and calling my brand a scam since they received empty boxes. One posted a review there, a second one commented they had the same issue, and it just snowballed from there. No amount of work can get that reddit post off the first page when someone searches my brand, and my sales dropped by over 80% as a result. All I got was "we investigated your stock at the warehouse, everything seems to be fine with that, so here's a refund for shipping cost for the affected orders. I had a business with a 7-figure valuation within a year of commencing operations, and now I'm a few days away from declaring bankruptcy. If you care about your money, time, and the sacrifices you make to setup a venture, run in the opposite direction.

Large loss of goods (38 items) and…Horrible company Large loss of goods (38 items) and storage in larger boxes where you pay 4 times the cost of storage than necessary. That's why we decided to leave after 3 months - failure to comply with the agreed terms and conditions caused us to incur large costs when receiving in the new warehouse, we did not receive more than 150 items in the new warehouse ... this experience cost us more than 5000 USD. Avoid Shipmonk and if you are there, consider moving elsewhere.