ShipMonkReviews of shipmonk.com

I've known Aidan for 2 years now. He is prompt, reliable, accommodating, and professional ever since. I would like to take this opportunity to give a big shout-out to Aidan for helping us with whatever we need. You're the best, Aidan.

We've been with ShipMonk for several months now and, so far so good! The ShipMonk app is impressive, and paired with their international warehouse network, we had to pull the trigger on outsourcing our fulfillment.

It was great. Fernando was extremely helpful throughout the entire experience, and took time to meet with me or respond quickly with help when needed.

It is a pleasure to work with Shipmonk. They are attentive, have great customer service, and are efficient in their order processing. Shipmonks moves our orders out quickly with minimal issues, and are very attentive to any special requests we may have. Thanks for a great headache free experience, ShipMonk!

We've been with ShipMonk for awhile now and they have been absolutely wonderful! When we first partnered with them they were a bit smaller and still somewhat new, since then they've grown into a larger 3PL company, with updated backend apps/software, more staff, more features, warehouses, better prices, etc. The backend software/dashboard is intuitive, constantly getting updated, it shows your whole business at a glance and is easy to see and edit your orders from a birds-eye-view. After the initial onboarding process, everything integrates perfectly with Shopify. We've personally had little to no problems with ShipMonk themselves, errors are usually caused by USPS or other shipping companies. When we do have an issue or concern, the "Happiness Engineers" at ShipMonk are phenomenal, they're your personal point of contact and you really establish a good relationship with these engineers, they can help you with anything you need to ensure things go smoothly and they respond very quickly. Overall, we're very happy with the service from ShipMonk. With any 3PL you will run into issues here and there, it's a complicated logistical system shipping millions of packages a year, but with ShipMonk, together we've ironed out the initial issues and have been smooth sailing to success!

Had a rough start but the management team listened to my concerns and fixed all the issues I was having. I really appreciate the fact that they didn't just ignore me and shove me aside. Seems to be a rarity in business these days but it shouldn't. The customer is the reason a business is even there so paying attention to their pain points is crucial. Shipmonk did that in this case and solved my biggest problems.

Robert was so wonderful and warm, and his check-ins about our project were helpful and not at all pushy. I really appreciated his demeanor, and he gave me all the information I needed right off the bat, complete with notes and visual guides that made it easy to conceptualize the process. While our needs changed and we didn't end up moving forward with the project, it was not because of any lapse of help on Shipmonk's end. We hope we'll get the opportunity to work with Robert and Shipmonk in the future!

We've used ShipMonk as our primary fulfillment solution since 2018. We recommend ShipMonk for their great customer service, easy-to-use software, marketplace integrations and ability to respond to changes in the shipping industry.