ShipMonkReviews of shipmonk.com

Terrible company, amateurs. If you value customer data, use another company.

worst experience ever!!! i had them for 3 years, the prices are totally crazy for a start business pick fee 3.40 usd extra sku 0.70 crazy transport prices and when you need a special project not only charge you amazing price because extend the hours during weeks!!! they delivered out of time! i had one they delayed one month y thought the special project was al ready sent to amazon was just to pack a product in a poly bag and by my surprise they never sent it!!! after a month a founded out! they do many mistakes I do not recommend!!!!! BE CAREFUL is not the right business plus now they had a recently cyber attacked and may data’s were involved! OWFUL EXPERIENCE i could never earn money while i had them as my warehouse. finally i could close my account which also they did mistakes and took longer!

We have been using this fulfillment service for about a year, and unfortunately, since transitioning from their California warehouse to the Nevada warehouse, we have experienced a significant decline in service quality. We have encountered multiple issues, including lost inventory, special packing instructions being ignored even when we paid additional fees for them, and shipment delays. The mandatory transition itself has already increased our costs, and the operational issues that followed have resulted in at least thousands of dollars in additional losses for our small business. Based on our experience, the Nevada operations team does not appear adequately prepared to handle the volume and requirements. We did not experience this level of recurring issues while operating out of the California facility. If your inventory has to be fulfilled from the Nevada warehouse, we unfortunately don't recommend it.

its a scam web dont buy anything or become a reseller from here i was become a reseller from here and now i lost 2000$

horrible. i've had bad experiences with 3PLs before, but these guys can't pack appropriately and much of the product was damaged. they also apparently dont know how to pack pallets and damaged more product in the moving process. Their kitting (prepping product) is a nightmare. Better off shipping in-house.

We use them for our 3rd party US domestic warehouse. They have pulled shipments incorrectly (shipped wrong item), and in my experience it takes them 4 working days to ship a UPS package, even if its air freight. they have no way to escalate an issue, and I have found no one that will be accountable for any mistakes or attempt to expedite. Frustrating

I'm currently a customer at shipmonk. They send the stuff out and it works. However they are expensive, but the cost for me of changing to someone else now is too big, as I have large inventory. Also, their customer service is very often not very helpful. They are polite, but really now very helpful most often. One customer service agent can say one thing and another say another thing. Suddenly I'm told something is not possible (international return label) even though it's always been at an extra cost (not sure if they removed it or the service person just dosen't know the procedures). Honestly what I dread most in my own business is solving issues with shipmonk, because it feels like all the work is on me, and the "customer support" often does not really feels like support. It's also hard to get claims approved, even though I only submit legit claims. Edit: changed this from a 2-star review to a 1-star review due to customer service still being unhelpful and not able to help with ordinay requests. Also, I've made a transfer from an US shipmonk warehouse to their EU one. The customs in EU says the courier or shipmonk center have the actions available to get the transfers moving, despite that Shipmonk refuses to take responsibility. My transfer have been stuck for 2+ months now and we've had customers cancelling their order and leaving bad reviews due to the long waiting time. If I where to find a new shipment center, I WOULD NOT CHOOSE SHIPMONK!

We scheduled a discovery meeting with ShipMonk to explore U.S. fulfilment for our upcoming product launch. After spending considerable time preparing detailed responses to their pre-meeting questions, we received an automated email less than 30 minutes before the scheduled call, abruptly cancelling the meeting and stating that ShipMonk “wasn’t a fit” because we are still in the planning stage. There was no personal communication before the cancellation — just a generic AI-generated message. Only after I expressed my frustration did a representative respond to apologise, but by then the damage was done. For a company that markets itself as a growth partner, this was extremely disappointing. Funded, pre-launch brands like ours need to plan fulfilment well in advance. Being screened out by automation for not being an “immediate-revenue” client is shortsighted and unprofessional. What’s most concerning is what this implies about ShipMonk’s overall model — if prospective clients are managed by AI filters rather than real human relationships, what happens once you’re an active customer? We’ve completely lost confidence in ShipMonk’s ability to provide consistent, human-centred service or long-term partnership. If you’re evaluating fulfilment providers, be aware that ShipMonk’s process appears heavily automated and dismissive of brands still in their planning phase. Our experience was enough to walk away entirely even when their account manager tried to salvage the call, why would anyone do business with a company which operates in such a way is beyond me.