ShipMonk Reviews | Read Customer Reviews of shipmonk.com

ShipMonkReviews of shipmonk.com

4.0399 reviews
Shipping & Logistics

ShipMonk

About ShipMonk

ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.

ShipMonk (shipmonk.com) has 399 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: shipmonk.com
Website: shipmonk.com
Category: Shipping & Logistics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ShipMonk reviews

Showing 272 reviews with 5 stars · Clear filters

Andrea
Jul 6, 2022
Daniel was prompt and very helpful
Daniel was prompt and very helpful! He fixed our custom box mapping issue and was thorough in figuring out what details were off and needed remedy. Thanks, Daniel!
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Kendra
Jul 6, 2022
Aidan is a pleasure to work with always…
Aidan is a pleasure to work with always :)
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Suehey F.
Jul 5, 2022
Happiness Engineer Indeed!
Our Happiness Engineer has been able to keep with our demands and all are handled right away. WEnt above and beyond to understand our needs and the needs of our customers, honestly great all the way around.
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Nikki S.
Jul 4, 2022
Aidan: STAR EMPLOYEE
I've worked with Aidan for almost 4 years now and he's been always amazing! He's always a go-to whenever we run into trouble or have questions regarding our inventory. He's always very kind and helpful while communicating with us. Thank you Aidan for your hard work!
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Christine W.
Jul 4, 2022
Aidan is always super helpful!
Aidan is always super helpful!
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Leigh L.
Jul 1, 2022
Adaptable and Hardworking
I have not been to the Pennsylvania warehouse but the California one is a good size and very well kept. You can see the new processes and technology they are implementing. Our account manager listens and tries to respond as fast as possible. I appreciate the hard work with Covid causing supply chain issues.
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Cherie
Jun 30, 2022
Wonderful service and response time
Wonderful service and response time. Very informative process and very easy/hassle-free. Thank you, Aidan!
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George S.
Jun 29, 2022
Responsive and helpful Shipmonk Customer Experience
Shipmonk Customer Experience is always responsive and ready to look into an issues that come up to ensure that service standards are being met. When we reach out to get some help, the team is always ready to assist and very informative. Having seen their operation during a site tour, the facilities are organized and well maintained and every team member is very knowledgeable about the services provided.
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