ShipMonkReviews of shipmonk.com

Just connected my online store and sent my first batch of inventory to Shipmonk. Everything was smooth and onboarding was a breeze. Will update later to reflect my complete order fulfillment experience with them. So far, the self service training and modules were pretty standard- the main trainings are nice however some side articles and topics are outdated and havent been updated to reflect their current version. Some areas such as returns are completely left out entirely for you to navigate. As a fairly tech savvy individual I would score overall ease of use a 75-80% (out of 100). Interface is nice, alot cleaner than Amazon FBA but their instructional guides are less detailed. What really stood out to me though was the customer service component. Chris Acevedo from the Onboarding team was the most helpful individual throughout my whole experience. It is refreshing to have a customer service member not only care about the issues you are facing, but take a step further to see to it that you and your businesses' needs are addressed. Chris personally advocated on our behalf to Shipmonks Returns Team to fully integrate our custom returns process with their system. He also helped us out EVERY step of the way with onboarding, answering all of our questions and personally navigating us through the process and pain points we stumbled on. I can say the genuine care, personal level of detail, and friendly assistance he provided is one of the main reasons I would recommend Shipmonk to anyone. Just like the old adage; you cant buy trust. Trust is earned over time. And due to Chris and Shipmonk's stellar support, this is the main reason why I choose to trust them with my business. Thanks Shipmonk Team!

We have just started working with Antonio and he is really helpful in order to get our goals achieved!!

Shipmonk undoubtedly has one of the best interfaces on the market. The platform is easy to use, integrates seamlessly with Shopify and the customer support team are always on hand to help. Their warehouse expansion offers amazing opportunities for brands to scale globally.

Great and intuitive to use software.

On the Inventory distribution side of things, Shipmonk has made it really easy to send inventory and determine its levels. Its' platform if very user friendly as it provides useful metrics such as stockout days and low inventory levels. The happiness engineers are awesome at providing help and clarification on any of our company's requests.

Antonio is great! He really understands what we need to be done. He takes the extra mile to ensure we are getting the best service.

They have been awesome for us.

I've been working with Austin for a few months now, he is by far the best happiness engineer that I've worked with. With his help, my experience working with Shipmonk has been nothing but amazing, would highly recommend to my friends.