ShipMonk Reviews | Read Customer Reviews of shipmonk.com

ShipMonkReviews of shipmonk.com

4.0399 reviews
Shipping & Logistics

ShipMonk

About ShipMonk

ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.

ShipMonk (shipmonk.com) has 399 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: shipmonk.com
Website: shipmonk.com
Category: Shipping & Logistics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ShipMonk reviews

Showing 272 reviews with 5 stars · Clear filters

Raza R.
Jun 15, 2023
Shipmonk Onboarding
My experience with Avi as our Onboarding Expert for the Shipmonk was nothing short of exceptional. From our very first interaction, Avi demonstrated a unique blend of professionalism, knowledge, and interpersonal skills that made the entire onboarding process seamless and enjoyable. Avi's in-depth understanding of Shipmonk platform and its integration with Shopify is truly impressive. He possesses a granular understanding of the platform's features and capabilities, and he was able to translate this knowledge into simple, easy-to-understand terms for our team. As a result, we were able to get up and running on the platform quickly and efficiently.
Response from ShipMonkJun 20, 2023
Dear Raza, We're so glad to hear you've had an amazing onboarding experience with Avi. The entire Shipmonk team is excited to have you be a part of our fulfillment family. Please don't hesitate to reach out if you have any further questions about our platform or any other part of our 3PL services. Thank you for the review!
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Kevin S.
Jun 15, 2023
ShipMonk experience
We have been with Shipmonk coming up for a year now. While there have been some peak and troughs, (more peaks than troughs) operations in general has been great. We have had a few HE's during this year, and all have been good. Our latest HE (Antonio Ribeiro De Queiros) is very good and quick with communication, and helpful with any situation that may arise. One of his best characteristics is his honesty. This approach allows a good base to build a strong relationship. Thanks Antonio
Response from ShipMonkJun 20, 2023
Dear Kevin, Thank you for sharing feedback about your experience with ShipMonk. We'll be sure to let Antonio know. If you ever need additional help with your 3PL services, please feel free to reach out. Our goal is always to set your business up for success and ensure a smooth ecommerce fulfillment experience.
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Kele A.
Jun 14, 2023
Props to DAVID
Props to DAVID! he´s been more than awesome! ;) great onboarding process, even in areas that were not his
Response from ShipMonkJun 20, 2023
Dear Kele, Thank you for the review! We're so glad to hear you've had an amazing onboarding experience with David. The entire Shipmonk team is excited to have you be a part of our fulfillment family. Please don't hesitate to reach out if you have any further questions.
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Royce R.
Jun 10, 2023
Rockstar Employees!
Dana and Stacy are expectations employees. Not only do they know the Shipmonk processes, they also learned how Nutrafol inventory works. Also shoutout to Chris for being a fundamental member of the success of this count at NJ!
Response from ShipMonkJun 20, 2023
Thank you for the review, Royce! We're so glad your 3PL services are going well, and we'll be sure to pass on your feedback to the team.
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Charlie B.
Jun 9, 2023
Tania is such an asset in the team!
Tania is such an asset in the team, we had an urgent request which needs a close monitoring and assistance, and she was able to deliver beyond our expectations! Kudos! Thank you so much!
Response from ShipMonkJun 20, 2023
Dear Charlie, Thank you for writing in to tell us about your ShipMonk experience. We are so glad that Tania was able to rise to and exceed expectations. We'll be sure to share the feedback with her.
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CLARISA C.
Jun 8, 2023
A token of appreciation for Bania
We have been with Shipmonk for a little bit over a year. Our recently assigned HE is amazing, she is extremely quick with communication and helpful with all situations that may arise. We appreciate you Bania R.
Response from ShipMonkJun 20, 2023
Dear Clarisa, Thank you for the review! We are so glad you have had a positive experience with ShipMonk. Please let us know if there is ever anything else we can do to help further your business goals. We'll be sure to pass on your feedback to Bania. :)
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Vipul K.
Jun 7, 2023
Brenda Montes helped us stop an errant…
Brenda Montes helped us stop an errant shipment quickly, and efficiently!
Response from ShipMonkJun 20, 2023
Dear Vipul, Thank you for leaving feedback! We'll be sure to let Brenda know.
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Adam A.
Jun 6, 2023
Overall, a very good 3PL
Had some hiccups along the way, but Shipmonk does a great job of adapting and making the experience as seamless is possible. Would definitely recommend!
Response from ShipMonkJun 20, 2023
Dear Adam, We appreciate you leaving feedback about your experience with ShipMonk. Our team always aims to do everything in our power to set up brands for success, so if there's anything more we can do to enhance your experience with our services, please let us know. Thank you for being a valued client!
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