ShipMonkReviews of shipmonk.com

We do shop updates and during these updates we receive about 1300-2000 orders in a 24-48 hour period. This was way to much work for just me & my husband to handle, yet we handled it. Here I am a full week after the shop update and not a single f-@%%@ order has ACTUALLY shipped! All orders are simply marked as pre transit. Even worse the tracking #s being kicked back into the etsy system are registering as invalid if customers try to track orders externally. But on top of all of this they have not PICKED OR PACKED a single order in almost THREE BUSINESS DAYS and now I have about 100 orders that are marked late by DAYS to ship or are about to be! Also I am having to refund people right & left as they say I am backordered on items even though we meticulously counted our stock with a clicker. Even on items we only sent 16 of they say we miscounted and only had 13... I'm pretty sure I know the difference between 13 and 16. The first batch of inventory they right off the bat lost an entire bag saying we had miscounted and only sent 1 bag of a SKU that I had TAPED together. So here I am with hundreds and hundreds of loyal customers who are pretty upset especially because I had to raise my shipping rates to use this service. Then to add insult to injury they aren't even shipping chronologically! So add this to the backorder issue and we are having to refund people who bought things in the very first moments of the sale while folks who placed orders days later get the item! By now be and my husband would have had at least 1000 orders fully shipped out, sure we'd be exhausted physically and emotionally from it but at this point it may have been less stressful than not being able to do anything to help our customers. Also this was our holiday sale so we now have to shut down our shop early as we are worried any further orders will simply not be processed or shipped in time to arrive. So I will also be loosing potential sales. You better believe this is also going to lead to some less than five star reviews for my shop too! Editing to add: After we closed out our account with them it took almost 3 weeks for them to return our inventory & when that happened they just dumped EVERYTHING into big boxes all mixed up together. It took me days to separate everything. I would not recommend this company to anyone.

Shipmonk is the worst 3PL we have ever worked with - and that is not an understatement. They have consistently misshipped to our customers (literally sending products from their other clients to our customer), created excessive delays in shipping, and overbilled us for all of the above. In the process they were negligent in communication and would also never take ownership of the problem and find a solution. The disaster continues.