ShipMonkReviews of shipmonk.com

Very unreliable. When you fulfill an order it takes how many days before a tracking number becomes available. Sometimes they will post a tracking number but with no result.

One of the most deceitful businesses I have ever dealt with. They increased our storage fees from $500 to $2000+ per month without even notifying us. Can not get a refund. DO NOT EVER consider using Shipmonk.

By far the worse company ever!! Please do not do business with them unless you like losing money. They will never take responsibility, overcharge you and shift blame every chance they get. I've lost major account/sales cause I've done business based on their empty promises. Update- Just so you know how shady this company is they reported me to trust pilot as a fake review to try and get my review removed. I provided all the doc to trust pilot and they reinstated my review. They went thru the trouble of trying to get my review removed instead of actually solving the issues. I bet their score would be a lot lower if they weren't actively trying to hide bad reviews.

I dont expect them to keep this review up but if I can save 1 business it's worth it. You remember the fairly young cyclist mr.portal that recently died at the age of 40? More on him in a second The only good things about this business is their flashy website. Read the contract! After their employees are done stealing your items, overcharging storage.shipping Bill's 2x what they should be you will want/need to leave. At which point they will charge you $2 or $3 for every product left in inventory (that they didn't steal yet) that you want to pick. 20,000 products? Pay $34,000 to pick up (20,000- 3,000 stolen x $2) You think thats bad? How much does it cost you to re-acquire customers after they mess up the shipping? How much is your time worth on the phone dealing with "happiness engineers" with no authority to do/fix anything. Do whatever you can to find a better fulfilment provider,there are tons out there. Or pick this place and end up like the former pro cyclist that died of a heart attack at 40(rip).

... if you like to stay in business. We have been using Shipmonk for over 2 years. Their customer service is ok and so is their application but they will kill your startup with their ridiculous minimums and storage fees. To make it worse they you cannot trust what shipping they quote you, they will come back and charge 2 to 3X the original price quoted on the order. The latest example being charging $55 when the quote was $26. If I re-do the same order I am still shown $26. Its essentially fraud. Also their minimum fees is a ridiculous concept. This is what I got from their support "when storage exceeds $250.00 your minimum increases to the storage cost". They already charge a premium on storage and they you end up paying 2X that because invariably your storage fees will cross usd 250 (unless you are shipping really small items with limited number of SKUs) and then that would become your new minimum, essentially doubling your storage fees. While they claim this crucial clause was always there on their website (we don't remember reading it) their sales agent never bothered to mention it during the initial meeting we had and it is not in our contract. Also it is nearly impossible to know what you are paying for when it comes to storage "their system" essentially decides and there is very little visibility as to why you are paying of X number of pallets or Y number of bins. Also you would be paying for a whole pallet (X2 because of the minimums) even if you have 1 unit left on it and to make it worse you don't know so you can't do anything about it. It is very hard to change a warehouse once you are stuck with one so do your research before you make the mistake we did. Find someone else unless you love throwing away money. Companies like Shipmonk should go out of business so companies that do care about their customers can do well. Echo in the line from a review below because we had to deal with the exact issue, thousands of dollars worth of lost inventory after they signed for it: "Some examples: They lose inventory upon receiving, because they don't check what they sign for when product is delivered to them vs. what they actually receive and enter into the system. So when shipments show as delivered but the inventory is missing from the warehouse, their excuse is that they receive too many shipments to possibly try to check what was actually received. They have literally, on multiple occasions, lost thousands of dollars of inventory, and even when escalated to the CEO, refuse to accept ownership of this or do anything about it. And because they signed the delivery slip, you can no longer claim for a lost package from the shipper." One more thing.. do not trust the review posted on capterra .com. Capterra is a paid service and they will only post reviews they like, this review never showed up there even though it was posted there over 3 months ago, didn't even get an acknowledgement.

Worst company in the history of fulfillment companies. Their customer service is so poor. They have overcharged me for shipping and have failed to credit me. Their management team is non existent. Do yourself a favor and find a better fulfillment partner.

At the critical time of year (Black Friday, Cyber Monday, Christmas), they will only focus on their biggest customers and they will leave you high and dry. We have hundreds of out of stock orders. The new inventory was delivered on Wednesday at lunchtime. It's now 9.30pm on Friday and not only have they not dispatched the orders, but they also haven't even put the stock in the warehouse. I have called and messaged but have been constantly fobbed off and lied to with 'it's moving through the warehouse'. The truth is they are focusing on their bigger customers because they pay them more money. We've been flooded with complaints and are busy issuing refunds when we should be focusing on sales. Nobody cares, nobody listens. So I have no option but to voice my concerns here instead. If you're looking for a service you can depend upon when your business needs it the most, Shipmonk, unfortunately, isn't the answer.

The most stressful fulfillment company. Stay away from ShipMonk or ShitMonk. It took them 7 days to ship Black Friday's order out! They are useless and make you pay premium service. What a waste of time and business.