ShipHeroReviews of shiphero.com

Great concept, not so great support. The idea of how ShipHero operates for picking and packing is really great. However, the customer service and support outside of the US, in the UK for example is greatly lacking. There is only an account manager for the whole of Europe. General ticketing support is very slow when there is a critical issue. There are some limitations regarding stock syncing to stores and data imports too. ShipHero still has a long way to go. The support outside the USA REALLY needs to be looked at as a matter of urgency. You really need to step it up as it feels like the USA is important and other territories are second best. ShipHero really need to invest in more staff to assist in the UK and Europe.

All the ShipHero team is providing a great service to us (ClearShip Fulfillment). We love to work with Cathy, Maria and the rest of the team. Thanks to ShipHero we can be able to scale our business.

Always so patient and helpful!

Introducing a $500/month 'tech fee' to customers with faulty software is absurd. The website on mobile never loads for me, had an instance where customers received their orders almost two weeks after placing it due to a 'relocation issue in the warehouse', took over a week for the solution to be resolved, took 3 customer success reps to come in to answer my questions, received angry emails from customers and a cancelled order where I lost money.

Get Emi a raise. They deserve it.

We had a good run with Ship Hero. In 2023 they changed their pricing model towards bigger clients and we had to move but we had a good experience. Due to a miscommunication, we did not realize that the higher monthly fees were being charged on our account until 6 months after the fact, the customer support of Ship Hero was very understanding of our specific situation and refunded those fees at the moment of closing our account. I would recommend Ship Hero to any e-commerce business whose volume justifies the monthly tech fee.

Great customer service - tickets were addressed promptly with friendly staff - Thank you Carlos!

Fernanda was very prompt in her responses and helped me out a lot with questions that I had.