THINXReviews of shethinx.com

When I first got my period pants (bought as a gift) I was really excited to use them and they worked well…at first. Now, less than a year in, they are not good. They emit a bad smell. I followed instructions rinsing before washing on a cool wash/30degrees, hang dry, but these incredibly expensive pants - I feel they were not worth the outlay.really not happy. I can’t even contact them to give them this feedback directly… as I have no account. Sad. Don’t bother.

I bought three pairs of underwear. One heavy, one moderate, and one light. The Cotton Brief didn’t last overnight although it claims to hold 3-4 tampons worth. The Sport bled through to my leggings which I only had on for two hours on a moderate day. I wish I never placed an order.

Ordered from the UAE. Super fast shipping. Minimal import fee. Love that they're sized well, super soft and not bulky. Ordered from Ruby Love previously. Took months, sent wrong ones and absolutely refused to exchange. They were bulky and stiff. These are so much better. Super comfortable and soft. They're for my 12 year old. I'll definitely order more. I'm very impressed just when I was about to give up on period undies. THANK YOU

So disappointed. Bought these from a UK retailer to avoid the customs charges and within half a day of wearing them, I had bled through to my jeans. They say they hold 4 tampons worth but there’s no way this is true. The store I got them from won’t accept returns on underwear so I’m out a lot of money and they’re no where near the ‘saviour’ they were described as.

I have been a loyal customer for years but my recent order had an extortionate customs charge on. I think Thinx need to do a better job of making this clear to customers. I wont be buying from them again even though I do like the pants because its just not finically viable given the customs charge. There are plenty of competitor now that are just as good and way better value.

I placed my order on the UK version of the website that displayed prices, including shipping, in GBP and only when the payment was being processed did it change to USD. As non-sterling transactions incur a fee on my credit card, I got in touch with them straightaway. During my correspondence with customer service, I was told that I would also need to pay a customs fee "like we mention at checkout and on our website!" (yes it included a sarcastic exclamation mark). I then provided them with screenshots of every page of the checkout process proving that there is no warning (I used the mobile site and then Apple Pay), but every answer I received said that they were sorry that I had overlooked it! Whilst they provided me with screenshots of the US website that does have these warnings, they would not acknowledge that it was not visible to me despite clear evidence. Thankfully they did offer me a refund so I'm just waiting for that to be sent through. So, no comment on the pants, I never received them.

I ordered these over a month ago and they still haven’t arrived. I’m in the UK and as I’ve not found out that I will have to pay customs charges I’m just waiting to get a note from the post office or something... They are available on ASOS so if you’re in the UK order from there instead if you order from the brand at all.

Customs charges have really put me off ever rebuying from this company. There was no indication that I would be charged for customs. Seems snakey. They're already overpriced as it is.