THINXReviews of shethinx.com

I ordered these underwear for bladder leakage. I have a trip planned and didn't want any unpleasant surprises. My order arrived fairly quickly and I washed them per instructions. First off, the fit is strange. For a panty that is supposed to hold leaks, the leg opening is really big. Most importantly though, these are not designed for gushes. It rolled right off the "pad" and out the ill fitting leg. So dissapointed, especially after spending so much!

The new underwear has a much lower absorbent area, so it doesn’t properly cover where protection is actually needed. That means a much higher risk of leaks. It really feels like they are cutting costs on the most important part of the product. On top of that, I was shocked to learn about the PFAS concerns surrounding Thinx after having worn their underwear for years.

I used to love thinx underwear with the old cotton material. Just placed a new order and the mixed material is so thin and uncomfortable. I will never buy again.

Thinx has raised their prices while lowering their quality. When I left a negative review on their website on a product I purchased, they didn't post the review alongside the positive ones. They are deliberately silencing bad review on their site, so while they have a good return policy, they are not trustworthy.

Contacted them because I heard about the lawsuit in the US because of dangerous material found in their underwear. They didn’t response and ignored my messages for some time, then they sent me avoidant messages ignoring the subject. Dodgey company. If there was nothing untoward going on they could have reassured me. Their customer service is awful.

Beware of this company. Think makes it nearly impossible to return items. They place barriers to accessing a human to help with the return process and you have to wait for approval for a return. My approval never came and I went in circles with a chat bot. I eventually put the underwear in the trash where it belongs. Didn't realize until after I purchased that Thinx had a class action lawsuit against them for putting poisonous chemicals PFA's into their products and lying to consumers about it.

Given the recent findings about tampons & pads I came across Thinx and after looking at their products I decided to place an order, only to find out that they settled a lawsuit in 2023 that had to do with their products containing PFA’s. I went to cancel my order, only a few minutes after I placed it, only to be told that they can’t cancel orders because their team has such a quick turn around time and they want to get my order to me as soon as possible. (This is completely false. It took them three business days to process and ship out my order. Five days all together, during which time they had plenty of time to cancel my order.) I got my order and since I knew I already wanted to return it I went to their website and immediately started the return process only for the website to tell me that three of the items that I ordered “do not meet conditions for return”. There’s no explanation as to what that even means and how they determine that, especially since I literally just recieved my order and haven’t opened any of the items in the order. Contacted their customer service and am waiting for a response but at this point I’m fed up and want nothing to do with this company ever again. Don’t order from them. Don’t trust them.

about a year since i started using these and they basically became regular underwear. no absorption even tho it's the max absorbent ones. also with the lawsuit and horror stories, there's no reason to give this company any money. i'm now testing out other brands of period underwear such as modibodi and the period company