THINXReviews of shethinx.com

Got stung with import tax (fair enough not their fault!), but it made them that much more expensive. I bought medium, and they are uncomfortably tight, particularly around the leg holes. A year on they are looking fairly wrecked too. Not as absorbent as I would have hoped, I use them with my mooncup on heavy days, and only on their own towards the end of my period. Overall very disappointing purchase.

My sister tossed all her underwear for these. Her reward? Yeast infection after yeast infection, BV and finally, fibroid tumors. Turns out it was her underwear. The chemicals in these panties are causing real physical trauma to real women. This has to stop.

I'm having the same issue as others here are saying. I've been a customer of Thinx since 2017. I noticed early on that the quality was kind of meh. And they are not cheap. But back then, we didn't have many options, and the customer service used to be very good, so I made a few purchases through out the years. Nowadays, we have more companies making similar products with better quality and better price, so I hadn't gone back to Thinx in a while. But their recent sale was too appealing to pass, so i bought a few. What I received was not the same product I was hoping for, and when I contacted the seller (more than a few times) there was no response. I was sure that the issue was going to be solved. It had always had in the past. But not anymore it seems. There must have been a change in the management or something. Anyways, this is disappointing.

I bought 3 pairs for my daughter. It turns out I should have ordered the next size larger. When I tried to exchange (not return, but exchange) they told me that because they were on sale (not clearance) they were non-returnable. These things are EXPENSIVE and their customer service doesn’t give a whip about their customers. There are other companies out there with similar products, and perhaps are companies that care about their customers and generating repeat business. I will gladly give them my business but Thinx, you need to “thinx” about the big picture.

This is a terrible company, I tried to cancel my order as soon as I realized that they had falsely advertized a sale on leak proff underwear. Their ad should have said "on select pairs" turned out to be only 2 pairs but all pairs came up when my selection was made. When I did not get the 50% off I tried to cancel. Katie said my order was being processed and I could not cancel, it was 10:30 PM on a Sunday.I knew no one was working then but I couldn't cancel. Now they are saying I cannot get a refund, this is the most unethical, lying company I have ever run across! DO NOT BUY FROM THEM!!!!!!!!!!!!!!

The website is not user friendly. It takes too long for a reply to email or return phone call. Hopefully, I will hear from Thinx within 24 to 48 hours.

Spent £100 on organic cotton ones. Worked brilliantly for the first COUPLE of uses. After that, they began to LEAK after just a COUPLE OF HOURS use, and developed a nasty smell that will not come out. I have tried everything - baking soda, white vinegar, essential oils, washing powder… the lot. Not sure if I did something wrong but they now have a permanent smell that causes my leggings to smell, and they are not as soft as before. Would not recommend - disappointed seeing how expensive they were. I have gone back to using organic cotton biodegradable pads.

Your commercial of the woman that for 35 years... is one of the most offensive commercials I have ever seen. It has completely turned me off to you product and I will share that opinion.