ShellyReviews of shelly.com

Sehr guter Support!

I had an issue with one of my Wall Displays, after opening a support ticket I received first an AI answer to check for several things, providing all relevant data it was soon clear that the switch was defective. Shelly did not lose any time to replace the switch by providing voucher codes for the product itself as well as for the transport. Very good service and clear that they wanted to be provided with all relevant data. I will for sure stay with Shelly as my favorite provider of home automation equipment. Some products could be redesigned to not only accept USB power connectors but also wired connectivity to directly connect to 230V but all in all it paid off to stay with quality products instead of buying cheap Chinese products with no or limited warranty. Unfortunately again the Post One delivery came very delayed but that is nothing that Shelly can in any way influence.

Had a problem with a device coupled to another account and within 15min support reacted on the ticket and I could smoothly continue with finishing the project. Ticket was created after 7p.m. so was very surprised.

I am a longtime user of Shelly devices. Recently I had to replace and upgrade one of them. To be able to see it in the shelly app on my iphone I tried to add it. Nothing happened. I tried once more and got an error massage that "The device is already owned by another user/account." Did I got a refurbished device? The support team deleted the device in the respective database and I could retry to include it in my shelly app. And this time it showed up immediately. And this happend within 12 hours after I opened a ticket. Just great! The error was sitting in front of my keyboard.

Had an issue with an BLU device. They answered pretty fast with a good solution. The device has worked flawlesly since then.

Ordered an EM Mini Gen4 2-pack. One of the 2 devices rattled while shaking it. Filed a support ticket, and got a quick (1 day) and useful response: I could just open it up and click the 2 PCBs together. That worked! I liked that it was pretty easy to open, I was afraid there would be fragile plastic tabs or glue keeping it together, but none of that. Perfect solution for a simple problem.

I found Shelly's customer support team responsive - an initial engagement was mainly via AI (which was efficient and responsive), followed up by a real person who issued a voucher to replace the warrantied item. Will continue to do business with Shelly.

I am truly impressed by the quality, possibilities, and flexibility of Shelly devices. I am using quite a few now (rapidly expanding) and the quality is beyong expectations. Also Shelly support acts quick and provides immediate knowledgable support when needed. One thing: I should have discovered this brand and its fine products much earlier.