Jim R.
Quick and Accurate Tech Support
I have a few Shelly products and I've been impressed with the quality of construction and number of features. I've never had to contact their tech support before, but I was impressed with the speed of the reply as well as getting straight to the problem without asking me a lot of redundant questions. I recently purchased a Shelly PRO Dimmer 2PM. After installation there was a problem with the calibration. I think it was expecting 220v for Europe, but I live in the US with 120v. Their tech support was quick with a solution and I appreciate that they didn't have me run through a lot of silly fixes like resetting and checking my wiring. I took one star off because I feel that this really shouldn't have been a problem in the first place. They should fix their firmware or put the solution in the installation guide.