ShellyReviews of shelly.com

Ich hatte ein defektes TRV, eigenverschuldet und längst aus der Garantie. Mir ist die Halterung abgebrochen. Shelly hat mir nach einem kurzen Gespräch ein Ersatzteil zugeschickt (kostenlos) und eine Anleitung zum Wechseln zur verfügung gestellt. Das nenne ich Kundensupport! Ich hatte genau den gleichen Fall mit einem AVM Thermostat, damals habe ich mit meinem Tisch beim hochfahren jenes das Thermostat abgerissen. AVM hatte mir damals sehr lustlos mitgeteilt, dass ich mir ein neues kaufen soll... Das war der Wechsel zu Shelly, den ich nicht bereue!

I have had a malfunction of a Shelly EM device. Their customer care proved very responsive and provided the free replacement part very quickly. Good job! Thank you

So far I'm quite confident with all my shelly-devices (which are 1pm+ and 3EM), the app and the functions. A service-request was resolved within a few working-hours.

Schnelle Reaktion und Problem gelöst

I had a problem with Scenes using time triggers in combination with voltage values from a Shelly AddOn. Shelly support reacts within one day and my issue was solved. This support is really excellent.

Had an issue with the firmware update of some bluetooth devices (stuck in the process and were no longer accessible). Response from service was fast: opened the ticket saturday(!) morning, received an answer saturday(!) afternoon with detailed instructions to solve my issues. Was a complete success, all devices are working fine now - can't be better. Best about their devices is the fact that they are open to multiple home automation solutions (i'm using Homeassistant) without(!) cloud connections, running completely locally. At the moment i have about 20 Shelly devices at work and more are definitely coming. One closing word to the support: as someone who works himself with a ticket system i can tell you that any response time below 24h is superb!

I bought from an online shop. Shipping was fast. The technical support which I needed replied quickly and came up with a perfect, instantly working solution. Top Service!

Supersnelle afhandeling van mijn garantieclaim. Alles is naar volle tevredenheid opgelost. Vervangende product binnen enkele dagen ontvangen.