Shelly Reviews | Read Customer Reviews of shelly.com

Shelly Reviews | Read Customer Reviews of shelly.com

Shelly reviews

Showing 167 reviews with 5 stars · Clear filters

forcadell G.
Nov 5, 2025
Tout est ecrit en anglais.appli de traduction anglais francais nécessaire
Très bonne réactivité .rien à dire si ce n'est communication en anglais difficile pour un "vieux" français
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Martins
Oct 24, 2025
Quality products, exelent Support Team
Apart from a very good range of quality products for home automation at a reasonable prices, I must also commend Shelly Support Team. They are responsive and really able to solve the issues. Good work!
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Sully W.
Oct 24, 2025
Professional support
I have been using the technical solutions from Shelly products for several years now and I am very impressed with them. Even with technical problems, the support team provides very professional help.
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Aldo M.
Oct 14, 2025
Excellent experience with Shelly products and support
What made my experience great was the combination of reliable devices, clear documentation, and excellent customer service. Thanks!
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Pete
Oct 10, 2025
Faulty devices replaced
I reported multiple faulty devices and got vouchers for all of them, to replace them with the newest generation of the respective devices.
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Andrew Scott A.
Oct 9, 2025
I had an issue with old firmware on my…
I had an issue with old firmware on my Shelly PRO 2PM. I raised a ticket and within 6 hours I had and up to date firmware PRO 2PM and working properly. Very courteous, very accurate and timeous like a well oiled machine.
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Marcel B.
Oct 2, 2025
Shelly Support für defektes Shelly 3 pro
Hatte ein Shelly Pro 3 im Nov. 2024 bei amazon.de bestellt und habe es im Dez. 24 als Stufenschaltgerät (über Solarmanager) in die Verteilung eingebaut. Kontakte 230V AC als Schützensteuerung. Am 26.9.2025 funktionierte das Gerät nicht mehr. Vollständiger Ausfall, trotz anliegender Betriebsspannung (230V AC). Über die Garantielösung von Amazon wurde ich an Shelly-Support in Sofia verwiesen (Link). Innerhalb wenigen Stunden wurde ich vom Support aufgefordert ein Video über die Situation zuzustellen. Dies habe ich postwendend eingereicht. Nach wiederum einigen Stunden wurde ich informiert, dass das Gerät in Garantie inkl. kostenlosem Porto ersetzt wird. Bravo Shelly, perfekter gehts nicht!
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Markus
Sep 29, 2025
Graeat Support!
I had an issue with the Shelly powered device "Smart Thermostat" I couldn't change the temperature via MQTT. After my inquiry, the Shelly-Team send me all the information I need. Thank you! You did a great job!
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