ShapeShiftReviews of shapeshift.com

Great support. I couldn't see my history of transactions in my portis wallet and the customer service was prompt and helpful. Finally they've found a solution and I could track my purchases. The transactions with Banxa are bit scary, slow and expensive if you compare the price of the coins in the market in the moment of the purchase + commission. In summary, I'm happy with Portis and Shapshift, regarding Banxa, I would pick a different choice if I could.

Where is my money? I made a purchase of bitcoin on 14.05 through the shapeshift service, which work through banxa, with the help of sepa transfer. May 18 did not receive bitcoin to my portis wallet. The shapeshift service said to contact banxa directly. To this day, we are in correspondence with banxa by mail. I did not receive money back. I did not receive bitcoin to my wallet. Banxa wrote to send the money again. Is it okay? Two weeks! Two weeks you will not return 2 thousand euros! Return the money to the account, otherwise i will contact the police, this is a scam! Deposit Reference: 2400381

I recently updated the firmware on my Keep Key without issue. Then, when I connected to the shapeshift.io website, all of my assets were missing. As it turns out, there was an update on the website as well that requires you to click on the "+" icon and enable the assets that you want to be displayed. All of my assets were intact and I was very impressed with the support I received, and how quickly they zeroed in on the problem. Long story short... this would have been a 5 star review if the response time was faster.

Contacted customer support about my Keepkey and they got back to me right away with solutions. Out of several solutions one worked. Excellent and friendly support.

Few troubles with my KeepKey and the team has been helpful. Thanks for your swiftness.

Edit3: +3 stars. They refunded me my money, eventually! :) It took a while and a lot of back & forth emailing, but I got it back and I commend them for doing that because they realized the error was with how the webpage was coded, and it has since been fixed as well. So 5/5 for the service, but I gotta take off a star for the time it took, shouldn't have taken so long & me providing me so much proof on a transaction on your own platform. :D Anyway, would recommend, they are honest and hopefully now the thing that happened to me won't be possible to happen to anyone any longer. :) Thanks for helping me out and bearing with me guys! Top job! edit2: -1 star: they promised last week to refund me within 24hours via bitcoins, i gave them the address. They have been ignoring me now. So Im not sure if this is gonna have a happy ending or not anymore.. I'm broke as a joke right now because of this but they don't same to care or even care to respond to me anymore... edit1: +1 star because of how helpful they have been so far. I hope we get this resolved is all. Original message: My money went poof. I decided to buy the crypto I needed which was about 310eur worth via shapeshift. Big mistake. First I had to 'add a wallet'. So I added the only wallet I could without having a hardware wallet, portis. And then I went on to buy the crypto. It assured me the address was mine and it would arrive in my portis wallet. So I made the payment. I kept getting confirmation e-mails, but the money didn't come to the wallet. Infact I didn't see an option for litecoin anywhere in portis. So now I'm out my 310 eur (which I really can't afford to spare) and I got nothing to show for it. I rebought the crypto via a place that u can rely on, namely coinbase and with that things went well. But yeah I'm out 310eur which I don't really have, they are on credit and I'll get the bill at the end of the month for something I didn't even get. Great job guys. And then both are taking about 3 days to reply to emails, and shapeshift's replies have been totally useless telling me it's me that's doing something wrong.. So I'm basically screwed. Thanks guys. Last time I use that platform.

I was logged out of my account and could not log back in. I tried the forgot password feature and got an error message saying to contact support. I did so and received a quick reply back. I would have to say the response time would have been maybe one day but it could be less. After messaging with the support admin I received instructions on how to get back into my account. I followed the steps and was able to get back into my account. Overall the experience was fast and friendly.

Just in a nut of shell: A great support!