Jane
SCAM
SCAM! They have TERRIBLE customer service. I have been trying to get a refund. I got in contact with them and they refused to refund me. Gave me the run around. This company is a SCAM! Do NOT buy this product!
Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
ShapeShift (shapeshift.com) has 191 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jane
SCAM! They have TERRIBLE customer service. I have been trying to get a refund. I got in contact with them and they refused to refund me. Gave me the run around. This company is a SCAM! Do NOT buy this product!
Consumer
SCAM!!! First of all there are huge swapping fees and i mean huge. Second of all is that after two years I can withdraw the money that ive deposited to defi earning. Ive contacted the support +10 times and they always come up with a different excuse. No other broker is this incompetent snd shady like this one. DONT USE IT
Jeremy
My account is suspended until I upgrade to the 5K plan. They will not pay the investment amount I signed up for and I cannot access my account until I deposit 5K and upgrade. When asked, they said it is their right to do for operation and investments purposes. Be aware, if you don’t do 5K, they will force you to.
Na
I made several successful transfers but one day I got an error message while withdrawing, after several messages back and forth with support they said the couldn’t help me and they wouldn’t refund I tried to login a few weeks later and my wallet had been deleted and bitcoin lost
Ben
I am writing to express my profound dissatisfaction and frustration with ShapeShift. I have lost all the money I had in cryptocurrencies due to an error on their platform, and their response has been unacceptable. I received a message stating that they cannot interact with certain addresses I was attempting to transact with because the funds come from sources their platform cannot engage with. This resulted in the loss of my funds, and when I sought assistance, they informed me that they would not be able to help me with this or any future requests related to this issue. This is outrageous and completely unfair. I entrusted my funds to ShapeShift expecting a secure and reliable service, but this experience has proven otherwise. The lack of responsibility and refusal to resolve the issue leaves me with no options and without the money I worked hard to earn. I strongly advise anyone considering using ShapeShift to think twice. My experience has been nothing short of disastrous, and the lack of support and solutions from their team is alarming. ShapeShift needs to take responsibility for their errors and ensure the safety and proper support for their users.
Peter S.
Keepkey support is useless and seems pretty much abandoned. I ended up chucking it and buying a Trezor. Avoid Keepkey and Shapeshift. It's a toxic mix that should be avoided at all costs.
Response from ShapeShiftNov 21, 2022
Hello there. We're sorry to hear about your experience. ShapeShift supports KeepKey and other wallets on our platform. We are a non-custodial wallet service that leaves wallet access to the owner/holder of the username/password/PIN/private key holder of the account. Our Support Team always do their best to resolve issues and/or provide options to assist you with your concern. If you are willing to explore other options, you can always reach out to our support team for assistance. We appreciate your feedback.
The C.
This Company Done Scam with Bug Bounty Hunter Here is Ticket List They did not Reply & Pay the Reward Your tracking number is: VULN-1932 Your tracking number is: VULN-1933 Your tracking number is: VULN-1934 Your tracking number is: VULN-1935 Your tracking number is: VULN-1936 Your tracking number is: VULN-1937 Your tracking number is: VULN-1938 Your tracking number is: VULN-1939 Your tracking number is: VULN-1942 Your tracking number is: VULN-1943 Your tracking number is: VULN-1944 Your tracking number is: VULN-1945 Your tracking number is: VULN-1946 Your tracking number is: VULN-1942 Your tracking number is: VULN-1947 Your tracking number is: VULN-1948 Your tracking number is: VULN-1949 Your tracking number is: VULN-1950 Your tracking number is: VULN-1952 Your tracking number is: VULN-1951 Your tracking number is: VULN-1953 Your tracking number is: VULN-1954 Your tracking number is: VULN-1955 Please Stop using This Service,
Response from ShapeShiftAug 28, 2022
Hello there. We're sorry to hear you were not satisfied with the support you received. We have responded to your correspondence and have provided a resolution to address your concerns. Thank you.
rick
For a week i believed my money to be gone due to shapeshifts constant website failures. first issue occurred when i logged in and none of my charts would load. banxa didn't work, gem didnt work. I was able to move my eth out, but my btc was stuck entirely and couldn't be traded for other crypto. It turns out after days of emails, of Banxa being shut down, of non stop garbage advice, the support tells me that their native wallet, Portis, doesn't actually support the type of BTC i bought! (segwit native that was auto chosen). thank god though, i was able to get into electrum and get my funds out with the seed phrases. If you care about your sanity, please don't use this site. the stress I went through believing my thousands to be gone was not worth a little bit of crypto gains. Actually no gains since I couldn't sell anything and couldnt trade until I got electrum.
Response from ShapeShiftAug 28, 2022
We apologize you had an unpleasant experience. Our Support Team always do their best to resolve issues and/or provide options to achieve customer satisfaction. It is also important to note that we are a non-custodial platform which means we do not hold our users funds. You always have the freedom to connect your wallet to another platform/exchange or use your wallet's recovery phrase in order to access/transact your funds. If you are willing to explore other options to resolve the issue, please don't hesitate to reach out to our Support Team via Zendesk. Thank you for your feedback.