Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
ShapeShift (shapeshift.com) has 191 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Patricia
I've been with Shapeshift since 2020 and whenever I had a support ticket they always responded promptly. They are prompt, courteous and always follow up with you to make sure you're questions have been answered. Glad I joined!
Response from ShapeShiftMay 5, 2022
Thank you so much for the great feedback and we're glad that you are very satisfied with our service and response time, please don't hesitate to contact us if you need help! Cheers!
suchat
บัญชีแยกประเภทกุเคยกู้มาแร้วครั้ง1ใช้เวลาไม้นานเลย ครั้งนี้กุใช้เวลารวม30วันจะได้ยังเข้าถึงกระเป๋าไม่ได้เลย ติดต่อไปที่ศูนย์มึงก็จะขายอย่างเดียวไอ้เหี้ย ครั้งก่อนทีกู้เขาแจ้งขั้นตอนทำทุกอย่าง มาครั้งแม่งแทบกราบตีนมึง
Response from ShapeShiftApr 24, 2022
Hello there. We are terribly sorry to hear about the issue. Please open a support ticket here so we can assist you further: https://shapeshift.zendesk.com/hc/en-us/requests/new Thanks for understanding.
Martha
WARNING DONT USE THIS WEBSITE Verification process says "Estimated time: 2 minutes". After finishing verification it now says "Estimated time: 48 hours". Worthless service. Liars and scammers, DONT USE THIS WEBSITE
Response from ShapeShiftApr 24, 2022
Hello there. We are sorry to hear about the issue. We no longer require an account verification and you might be referring to the third-party service to buy Cryptos like Banxa or GEM service. If that is the case you can open a ticket here so we can assist you further: https://shapeshift.zendesk.com/hc/en-us/requests/new
Deven
Web3 noob, made a rookie mistake and sent tokens to SS that they don't support, partly because of confusion over the Gnosis/XDAI rebranding, partly because I didn't realize a GNO address did not mean they support XDAI... but SSjules was super patient and helpful and was able to walk me through creating a recovery wallet. I got my hard earned bounty coins back and my birthday plan is saved! I would suggest eliminating the discord verification gate for support, but applaud the great response and guidance that helped me past it.
Response from ShapeShiftApr 7, 2022
Hey there! We are really glad that you were able to recover your xDAI and props to ssjules for doing a great job, thanks again for your feed back and don't hesitate to let us know if you need help. Happy Birthday!!!
JJ
ShapeShift Team responded and provided useful information and feedback. I am thankful for the support provided. Thank you.
Response from ShapeShiftMar 17, 2022
We're glad that you are happy with the service, please don't hesitate to reach us back in case you need help. Have a wonderful day!
TC
I am relatively new to the crypto space and have had numerous questions. ShapeShift does a great job at providing educational material and is always there if you still need to seek additional help. Everytime I have had a question they have responded promptly with genuine, useful feedback. I am thankful to be involved with such a great community and have the support of a team that cares. Thank you
Response from ShapeShiftMar 17, 2022
Thank you so much for your feedback and we're glad that you've learned a lot from us, feel free to contact us if you need any help, welcome to crypto world!
bg
Replied quickly (on the weekend!), also gave me a GitHub issue to track the status of the bug I reported. Very cool!
Response from ShapeShiftMar 9, 2022
Thank you so much for your feedback, please don't hesitate to reach us back if you need our help. We are glad that you are part of our community!
Nkem
I had a problem. I used the messaging service. Problem solved with the advice. Thank you. I've found the actual keepkeys to be also a very good product. The good back up support makes it a very useful product and a worthwhile investment
Response from ShapeShiftMar 9, 2022
Thank you so much for your feedback, please don't hesitate to reach us back if you need our help. We are glad that you are part of our community!
