Jon Scott Pi B.
Ryan did a great job helping me out…
Ryan did a great job helping me out with a problem and was very friendly
Response from ShapeShiftNov 8, 2019
We'll be sure Ryan gets your message! Glad he could help you out.
Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
ShapeShift (shapeshift.com) has 191 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jon Scott Pi B.
Ryan did a great job helping me out with a problem and was very friendly
Response from ShapeShiftNov 8, 2019
We'll be sure Ryan gets your message! Glad he could help you out.
Salvatore
Excellent Experience. The operator was of great help and very customer oriented
Response from ShapeShiftNov 3, 2019
So glad we could help you out!
Technician
I'm new to crypto and I'm not a heavy trader. The new Shapeshift platform (currently in beta) is fun, secure and easy to use. When I made a mistake (I forgot the tag with ripple!), their team was able to fix the problem with efficiency.
Response from ShapeShiftOct 29, 2019
One of our goals is to make the platform as user friendly as possible. We're happy to hear it is providing everything you're looking for!
Bill M.
Excellent response to questions. No problem. Highly recommend the team.
Response from ShapeShiftOct 29, 2019
Hi, Bill! Thank you for the review. We're so glad we could help you out!
Rey R.
highly recommended - so far every time i have a question or issue with the website, my wallet and trade - they have step up to the plate and have done the right thing. i like that i'm growing with the company,,,can't wait to see the new features and innovation.
Response from ShapeShiftOct 27, 2019
We look forward to showing you what we have in store and appreciate your continued support!
Gregory G.
Highly recommend!!!! I have been doing a little crypto for a couple years now. I had an issue with Shapeshift on my end, they resolved it immediately , with one email, and they have also followed up twice. I had the same issue with Coinbase, and it took four months and 30+ emails and phone calls to resolve. Shapeshift is top notch. With their great customer service, they will be one of the major players for years to come. Great platform!!! Their integrated Keepkey is also a very good hardware wallet.
Response from ShapeShiftOct 26, 2019
We're so glad our support team could help out, and fast! Thank you for the support and review!
Indigo Cordova (.
Great site, pretty easy to use. CS is very helpful.
Response from ShapeShiftOct 26, 2019
Thank you for kind words!
vycl987 V.
Actually my review not about directly shapeshift. I had a problem with their promotion. Shapeshift has a company for keepkey hardware wallet. Of you verified shapeshift you can get the chance of buy keepkey with discount just $10. But there is a shipping fee. And this shipping fee is about $40 (cheapest) It is wrong. You shouldn't create a campaign like this one. This creates anticipated people on community.
Response from ShapeShiftNov 5, 2019
We appreciate your feedback and are sorry to hear your international shipping is that high. Our shipping rates are calculated through our carrier and depend on the country and their VAT. We understand how frustrating this is and are actively looking into other shipping solutions to better accommodate our international users in the future. Stay tuned! Edit: We recently added more competitive international shipping rates! At checkout you will now see we offer "Discounted International Shipping". Hopefully this helps!