ShapeShiftReviews of shapeshift.com

Helpful support!

I had to contact shapeshift customer support due to an error i made placing an order for a keep key. The mistake was completely my fault, and honestly i was not expecting them to be able to help me. The service rep was very helpful, went out of his way to fix my stupid mistake, and even followed up with a great resolution for me. The customer service i received was top notch. There shapeshift platform is something that I've been using more and more lately, it has improved a lot and it's quickly becoming one of my favorite crypto platforms.

I used Shapeshift in 2015 to transfer BTC to ETH. An adventure. I admired Eric Voorhees for going on podcasts immediately after the hack by an employee. He was utterly transparent and Shapeshift has my utmost loyalty because of that. Yes we are all crypto pioneers finding our way. I appreciate that Shapeshift is a vital cog in the wheel. Please, please do your best to make it easy to hold cold wallets and do updates no matter how old our laptops or OS versions are. I am holding crypto for my 4 grandkids. They each get a portion when they turn 18. My eldest is 9. My responsibility is to keep it safe and make sure they will have access to it years to come. I understand we are in the very early stage and I’m proud to be a crypto granny. Most of all I need to be able to access your customer support to understand changes and updates. I believe customer service is going to be the key to the success of entities like Shapeshift. You are doing a splendid job. Thank you. Let’s all learn together!

Great experience with ShapeShift customer support. Response times are really fast and effective. The staff is friendly and respectful.

So far my experience with shapeshift has been wonderful. Quick response.great service. Platform is great. Transparency is key. Thank you

Super fast support

Great experience with ShapeShift customer support. Response times are really fast and staff friendly and respectful.

I sent too many transactions to some wallets in my KK and as it was upgrading to ShapeShift my wallets began to disappear. I was fine with the time it took for resolution because of the excellent communication from the team. You can tell in their communication that they actually care to help you. The support team is extremely responsive and knowledgeable. Between the support and direction of product I plan to remain a loyal KK an SS customer for a long time. I know I can rely on them. A++