xean
Great app and wonderful support from a…
Great app and wonderful support from a dedicated team who has been around crypto for a long time
Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
ShapeShift (shapeshift.com) has 191 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listing191 approved reviews, newest moderated first
xean
Great app and wonderful support from a dedicated team who has been around crypto for a long time
Na
I made several successful transfers but one day I got an error message while withdrawing, after several messages back and forth with support they said the couldn’t help me and they wouldn’t refund I tried to login a few weeks later and my wallet had been deleted and bitcoin lost
Ben
I am writing to express my profound dissatisfaction and frustration with ShapeShift. I have lost all the money I had in cryptocurrencies due to an error on their platform, and their response has been unacceptable. I received a message stating that they cannot interact with certain addresses I was attempting to transact with because the funds come from sources their platform cannot engage with. This resulted in the loss of my funds, and when I sought assistance, they informed me that they would not be able to help me with this or any future requests related to this issue. This is outrageous and completely unfair. I entrusted my funds to ShapeShift expecting a secure and reliable service, but this experience has proven otherwise. The lack of responsibility and refusal to resolve the issue leaves me with no options and without the money I worked hard to earn. I strongly advise anyone considering using ShapeShift to think twice. My experience has been nothing short of disastrous, and the lack of support and solutions from their team is alarming. ShapeShift needs to take responsibility for their errors and ensure the safety and proper support for their users.
Tropy
Shapeshift is truly awesome, not only do they care deeply about their users, their expertise and contributors are simply off the charts. Keep it up fox fam
Jeremy M.
Perfect platform. I just wish there wasn't so many fees. Can yee modify it somehow so that fees are cheaper?
Love C.
robarle a sus clientes su dinero es tan desagradable. Gracias a Dios por glóbalfndretrival. Neto, habría sido un desastre en este momento. Contacta con ellos para recuperar tu dinero.
Response from ShapeShiftDec 25, 2022
Hello. We're sorry to hear about your experience. It is important to note that ShapeShift is a non-custodial platform. We do not hold any of our users funds. Only you have full control over your funds and the associated private key of your wallet. If you haven't opened a ticket regarding the issue you're experiencing, please submit it here: https://shapeshift.zendesk.com/hc/en-us/requests/new, our team will do their best to assist you further. Thank you.
Gray M.
I love all the updates, new features and UI improvements lately! Keep them coming!
Response from ShapeShiftNov 22, 2022
Hello there! Thank you for the 5-star rating and for taking out time to provide your feedback. We're glad you're loving the new features and improvements on the platform. Feel free to reach out to us if you have any feedback/suggestions. Thank you for being part of the community. Have a good day!
Bob
I have been with shapeshift and keepkey wallet for a few years now and when I request help they usually reply within 24 hours which is quite reasonable in the world of crypto.
Response from ShapeShiftNov 22, 2022
Hello there. Thank you for taking the time to submit your review. We're glad you've been with us for the past few years and have been satisfied with the support you received. If there is anything we can do for you, just let us know. Have a wonderful day!