ShapelyReviews of shapelyco.com

Name: Shapely
Address: 447 Broadway, New York, NY, 10013, US
Rating: 1.9

1.9645 reviews
Clothing & Underwear
447 Broadway, New York, New York

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Shapely

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About Shapely

We specialise in figure sculpting, ultra comfortable shapewear!

Shapely (shapelyco.com) has 645 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.

Also known as: shapelyco.com
Website: shapelyco.com
Category: Clothing & Underwear
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Shapely reviews

645 approved reviews, newest moderated first

Danilly-Rose S.
Nov 25, 2023
DO YOUR RESEARCH!!! BUY FROM SOMEWHERE ELSE.
I ordered both the snatched and sculpting bodysuits and couldn't wait to squeeze into some tight jeans and experience that "snatched" hype...... ABSOLUTE LET-DOWN OF MY LIFE. The sculpting bodysuit shorts were way to tight and hurt to pull it up and over my butt/ hips. Worst of all, the tummy and waist control is very stretchy and roomy, provides no control or snatched look at all. I ordered according to the size guide on the website, but it was useless. The bra straps loosen easy and don't have enough support for big busts. Because the shorts on the sculpting suit were so tight to pull up, a massive tear runs through the crotch now. Do not order from Shapelyco!!!! Research REAL reviews first. I wish I had ordered somewhere else.
Response from ShapelyJan 3, 2024
Hello there - Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your concerns. We genuinely value our customers, and we want to assure you that your feedback is taken seriously as we continuously strive to improve our services. Kindly reach out to our customer support team at [email protected] with your order details, and we will do our best to rectify the situation. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
catherine
Nov 24, 2023
Cheap China rubbish
Unless your nipples are in line with your belly button and like them there they are quite short in the body. Also do not give you that "snatched" look infact they don't do anything. I am between sizes but went for the larger size to accommodate my breasts but was still too small on the chest and did nothing on my waist. You cannot return items to them only exchange them but you have to pay the postage.
Response from ShapelyJan 3, 2024
Hello Catherine - Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest review, and we apologize for any inconvenience you may have experienced with our product. If you haven't already, please reach out to our customer service team at [email protected] so we can assist you further with your concerns about sizing and the exchange process. We are committed to ensuring our customers are satisfied with their purchases and will do our best to find a resolution that works for you. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
Nancy L.
Nov 23, 2023
I ordered a few body suits
I ordered a few body suits . They are too big. I’ve been trying to get information on how to return them.? I’ve been emailing for a week, no response! After 14 days they can’t be returned. Very frustrating
Response from ShapelyJan 3, 2024
Hello Nancy - Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest review, and we apologize for any inconvenience you may have experienced with our product. If you haven't already, please reach out to our customer service team at [email protected] so we can assist you further with your concerns about sizing and the exchange process. We are committed to ensuring our customers are satisfied with their purchases and will do our best to find a resolution that works for you. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
MStar A.
Nov 20, 2023
Awful customer service.
Does not deserve even half a star. Awful customer service. I received my order on 10/11. Since then I have been trying to get a response to return it. I got one offering me a change of size. When I responded that I want a refund I got another email saying I cannot return the bodysuits for a refund, only store credit or exchange of size. Since then no one is responding to my chats or emails. Nothing! I will be telling everyone on my social media about this bad experience! Be warned! I hope you go out of business very quickly! Your service is appalling and you do not deserve to be in business! Shame on you! Look at how many bad reviews you have and everyone saying the same. This is not how you do business!
Response from ShapelyJan 3, 2024
Hello Melina - We sincerely apologize for the inconvenience you've experienced with our customer service, and we appreciate your feedback. We understand the importance of a smooth and efficient return process, and we regret that we fell short of your expectations in this instance. Kindly provide your order details, including the order number, and we will promptly investigate and address your specific case. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
Aine B.
Nov 19, 2023
Worst customer service EVER
Have emailed this company on numerous occasions to try and return shapewear that’s too big and have been ignored, would never buy anything from this company again also there sizing is ridiculous, bought a M and far too big and normally on clothes I’m a L
Response from ShapelyJan 3, 2024
Hello Aine - We sincerely apologize for the inconvenience you've experienced with our customer service, and we appreciate your feedback. We understand the importance of a smooth and efficient return process, and we regret that we fell short of your expectations in this instance. Kindly provide your order details, including the order number, and we will promptly investigate and address your specific case. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
Michelle
Nov 16, 2023
AVOID AVOID AVOID 🙄🙄
AVOID AVOID AVOID 🙄🙄 Placed an order which took longer than it should have as it’s now apparent the company is located in China, not UK. My order was not delivered and despite advising Shapely of this and completing a form to allow the courier to investigate the missing order, I’ve had complete radio silence from Shapely regarding my refund. Appalling company and so-called customer service. I expect my refund within the next 48 hours.
Response from ShapelyJan 3, 2024
Hello Michelle - We sincerely apologize for the inconvenience you've experienced with your order from Shapely. We understand your frustration, and we are committed to resolving this matter promptly. Firstly, we want to express our regret that the delivery took longer than expected. Regarding your missing order, we take this matter seriously, and our team is investigating the issue with the courier to locate your package. We appreciate your patience as we work to resolve this matter. Kindly provide your order details, including the order number, and we will promptly investigate and address your specific case. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
TB
Nov 16, 2023
Appalling product and appalling customer service
Do not buy, it’s cheap for a reason! I bought two which didn’t fit correctly and were uncomfortable so I reached out to their customer service team. Didn’t think a customer service team could be so bad!! Took weeks to answer and actively ignored messages and emails I sent. After asking for clarification on the refund and returns process they took days and days to answer and then had the cheek to rush me in my answers and return. Took WEEKS to resolve and was an utter waste of time and completely frustrating to deal with. Save your mental health and time and shop elsewhere
Response from ShapelyJan 3, 2024
Hello TB - We sincerely apologize for the inconvenience you've experienced with our customer service, and we appreciate your feedback. We understand the importance of a smooth and efficient return process, and we regret that we fell short of your expectations in this instance. Kindly provide your order details, including the order number, and we will promptly investigate and address your specific case. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Yours Truly, Shapely Team
Dita
Nov 16, 2023
The bodysuit that I could wear all day everyday
I was so worried about reading all the bad review on trust pilot after made a purchase. Then I email shapely customer service, they replied to me on the same day and give me an option if I want to cancelled my order or give it a try. I decided to give it a try. And Im glad I did. The bodysuit is so good, snatch but still easy to breath. The hook is way better than snap button, plus the position make it easier to reach if you need to. I own a S%*M brand aswell, and I prefer Shapely to be honest.
Response from ShapelyJan 4, 2024
Hi Dita, Thank you for sharing your experience with us! We're happy to hear that our customer service team was able to assist you promptly and that you decided to give our bodysuit a try. It's fantastic to know that you're pleased with the product and find it comfortable with its user-friendly features. Your preference for Shapely over other brands is truly appreciated, and we're honored to have earned your trust. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out to us at [email protected]. We're here to help and value your support. Yours Truly, Shapely Team

ShapelyReviews of shapelyco.com

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Shapely reviews

DO YOUR RESEARCH!!! BUY FROM SOMEWHERE ELSE.

Cheap China rubbish

I ordered a few body suits

Awful customer service.

Worst customer service EVER

AVOID AVOID AVOID 🙄🙄

Appalling product and appalling customer service

The bodysuit that I could wear all day everyday

About Shapely

About these reviews

More in Clothing & Underwear, New York

AlHaya Fashion

Proper Cloth

Shirts By Sarah

Toptierprintlab

Shapely reviews

DO YOUR RESEARCH!!! BUY FROM SOMEWHERE ELSE.

Cheap China rubbish

I ordered a few body suits

Awful customer service.

Worst customer service EVER

AVOID AVOID AVOID 🙄🙄

Appalling product and appalling customer service

The bodysuit that I could wear all day everyday