ShapelyReviews of shapelyco.com

Name: Shapely
Address: 447 Broadway, New York, NY, 10013, US
Rating: 1.9

1.9645 reviews
Clothing & Underwear
447 Broadway, New York, New York

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Shapely

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About Shapely

We specialise in figure sculpting, ultra comfortable shapewear!

Shapely (shapelyco.com) has 645 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.

Also known as: shapelyco.com
Website: shapelyco.com
Category: Clothing & Underwear
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Shapely reviews

645 approved reviews, newest moderated first

DI
Jan 11, 2024
Not worth the money
Not worth the money! i ordered 2 bodysuits but they honestly make zero difference if i try on clothes with or without them. don't waste your money. If i could put zero stars i would have.
Response from ShapelyJan 14, 2024
Hi, We're sorry to hear that our bodysuits didn't meet your expectations. We appreciate your feedback, and we're here to assist you further. We're eager to have this resolved for you. Please allow us to address your experience, kindly reach out to us at [email protected]. We value your input and are committed to making things right. Thank you for bringing this to our attention. Kind Regards, Shapely Team
kim J.
Jan 10, 2024
Please don't order anything they dont…
Please don't order anything they dont let you return anything and they don't give you your money back its just a rip off.
Response from ShapelyJan 14, 2024
Hi Kim, We're sorry to hear about your frustration. We strive to provide a positive shopping experience, and we're here to address your concerns. Our return policy is in place due to hygiene reasons, but we want to find a fair solution for you. Please contact us at [email protected], and we'll work to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Shapely Team
Emily Harriet T.
Jan 7, 2024
Body suits are absolutely rubbish
Body suits are absolutely rubbish. There is no support in them, no compression or lift for boobs or bum. They are super long in the body so I just had ripples of excess material showing under clothes. I haven’t even taken one out of its packet but they are saying I can’t return for a refund, just a credit note or exchange. Why would I buy something else I’m not sure will work or fit if I can’t return it. Apparently it’s due to ‘issues around hygiene with underwear products’…just put the plastic liners in the knickers that all other retailers do so people can return if they don’t fit. Eventually got a 30% refund which is poor.
Response from ShapelyJan 10, 2024
Hi Emily, We appreciate your feedback and apologize for any inconvenience. We understand your concerns, and we're sorry that the body suits did not meet your expectations. Our return policy is in place due to hygiene reasons, but we strive to find fair solutions. We're glad we could offer you a partial refund, and we value your input on potential improvements. If you have further concerns or if there's anything else we can assist you with, please feel free to reach us at [email protected]. We're here to help. Best Regards, Shapely Team
Maria R.
Jan 6, 2024
Really great
Really great They are a Bit big in the back. It slims and make your waist smaller, or it seems so. My breast were not supported enough, but thats okay I Got my order after 14 days and i live in Denmark 🇩🇰
Response from ShapelyJan 10, 2024
Hi Maria, Thank you for your positive feedback! We're happy to hear that our product helped with slimming and waist definition. We appreciate your input on breast support, and we'll consider this for future improvements. If you have any further comments or if there's anything else we can assist you with, feel free to contact us at [email protected]. We're here for you! Yours Truly, Shapely Team
Clare
Jan 3, 2024
Fair treatment : a cancellation story
Placed an order for the 2 body suits offer, having seen lots of great reviews on social media. I then saw some comments which concerned me, under SM posts so checked here and instantly regretted my decision. I looked on the company website and saw that they don't offer any order cancellation or cash refunds, which was echoed by several of the 1-star reviews. Panic stations! As less than 30mins had elapsed since my order, and it was very early in the morning (before business hours) I reached out to Shapely via email and requested to cancel my order for a full refund. I was worried that they would refuse, spent ten minutes poring over Distance Selling law, only to receive a super quick and very pleasant reply, cancelling my order and processing my refund. They also threw in a discount code for future purchases. I was relieved and impressed by the speed of their response and the positive outcome that was reached by customer service.
Response from ShapelyJan 4, 2024
Hi Clare, Thank you for sharing your experience with us! We're delighted to hear that our customer service team was able to assist you promptly and address your concerns. We understand the importance of a seamless process, and we appreciate your understanding. We're glad we could provide a positive outcome, and the fact that you received a quick response and a discount code for future purchases is truly appreciated. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out to us at [email protected]. We value your support and are here to help. Best regards, Shapely Team
Katie K.
Jan 3, 2024
DON’T WASTE YOUR MONEY.
What a con. These bodysuits so not do anything they promise. I’m a size 10 with large breast. They promised to support my breasts without bra lines. After 30 minutes of wearing I had to take it off. My shoulders were red and really sore. There is no support in the bodysuit. You do not make you look slimmer. They are no better than the Primark shapewear that’s half the price. Also you can’t get a refund. And the customer service is terrible. Avoid wasting your money. Luckily I paid for them on my credit card and will make a claim through visa.
Response from ShapelyJan 5, 2024
Hi Katie, We sincerely apologize for the disappointment you've experienced with our bodysuits. It's disheartening to hear that they didn't meet your expectations, and we understand the frustration you must feel. We sincerely apologize for any inconvenience caused and appreciate your patience throughout this process. If you have any further questions or need assistance, please feel free to reach out to our customer service team at [email protected]. Thank you for bringing this to our attention. Best regards, Shapely Team
Carmen G.
Jan 2, 2024
AVOID AVOID AVOID
Same for me as well I ordered 2 they will not allow me to return the items even though they are total rubbish, they dont hold anything in and they definately do not support your boobs - rubbish I feel so ripped off, money is tight for a lot of people at the moment and their non existant returns policy is a joke, they hide behind being a small company when they know full well their product is being miss sold Regarding the below response from Shapely - I had already sent an email and no one has bothered to contact me - I also sat on your on-line chat for over 15 minutes waiting for someone to reply to my questions
Response from ShapelyJan 3, 2024
Hello Carmen - We appreciate you taking the time to share your experience, and we sincerely apologize for any frustration you've encountered with our products. We understand the importance of feeling supported and satisfied with your purchase. We take customer feedback seriously, and we would like to investigate this matter further to ensure a fair resolution. Could you please provide us with your order number and more details about the issues you faced? This will enable us to review your case thoroughly and explore potential solutions. Please reach out to our customer service team at [email protected] with the necessary information, and we will do our utmost to rectify the situation and regain your trust. Once again, we apologize for any inconvenience caused, and we appreciate your patience and cooperation in resolving this matter. Yours Truly, Shapely Team
Sophie
Dec 29, 2023
I love my shapely body suit
I love my shapely body suit, but I wore it out and it was so comfortable and I felt so good cause i felt confident
Response from ShapelyJan 3, 2024
Hello Sophie - Thank you so much for taking the time to share your positive experience with our Shapely body suit! We're thrilled to hear that you not only love the suit but also found it incredibly comfortable. It warms our hearts to know that wearing it made you feel confident, as that's exactly the kind of impact we aim to have on our customers. :) Yours Truly, Shapely Team

ShapelyReviews of shapelyco.com

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