ShapelyReviews of shapelyco.com

Never got my order and would not answer my emails

I have been a longtime customer of this company, primarily purchasing shapewear. Over the past year, I also ordered a few bras that fit reasonably well. Recently, I purchased two Smoothing Comfort Wireless Jelly Bras. According to their size chart, a 36C corresponds to a medium, which is what I ordered. When the package finally arrived (late), the bras were extremely small and clearly inconsistent with the sizing chart. I contacted customer service and spoke with three different representatives, explaining the sizing discrepancy. Their initial response was to remind me of their return policy. They then offered to send a different size if I paid a $15 reshipping fee. When I attempted to reply and decline that offer, my emails were returned to me, as if I was blocked from responding further. It’s disappointing because I have been a loyal customer. The one time there is an issue, instead of standing behind their sizing chart, they expect me to pay additional money. Unfortunately, this experience has made me decide that this will be my last purchase from this company.

I'm so disgusted with this company. The products are not shapely anything its cheap material turned into too small pieces of crap. Not one of the bras fit. They won't answer any of my emails about these pieces of crap that took a month to arrive. DONT ORDER HERE!!!

Don’t buy from here! Poorly fitting items - ordered 34J bra. The cups are half the size of a normal J size. No response to numerous emails. Now stuck with a bra that doesn’t fit and £29 out of pocket. AVOID

Back smoothing bra never fits no matter what size, ive bought 3 so far, that cheap plastic underwire pops right thru and the body shaper only works for people that they use in their ads that are already snatched👎🏾

The bras run very small. My boobs spill out of the bra, pushes them together in an odd way and gives me weird under arm boobs. I used my eyebrow archer to make a small cut to remove the underwire from the bra. I wear it as a sports bra, so I can salvage some of my money that I wasted on 3 bras.

Don't order from them!!! I ordered from Shapedly and after i seen on my credit card the company is in Germany. I sent an email to cancel after a place the order and prior to being shipping. They will force you to take there product and wont cancel it. I have sent several email and disputing with my credit card company. Then the delivery company that they use will mark it delivered in front of your house and take them package. They want you to pay for the redeliver when the company never left the package and won't refund your money. The picture will show your house and the person will take they picture in the car. And drive off with the package.a complete scam!!!!

I ordered one of their snatchedfit butt-lifting capri shapewear from Shapelay since the 21st of October 2025 it's now January 1st 2026 and I have not received a tracking number for the shipment. Despite multiple emails sent to their customer service no one has gotten back to me with any information as to where, when or how I will get a refund... I am starting to thing that this company Shapelay is a SCAM😞