Zane
They deleted my review - bracelet broke
Bought their classic butterfly bracelet, and it broke within two weeks of light wear by my wife. I got a refund for it after I contacted and sent picture. But I also made sure to write a review and include the picture of the broken necklace. They deleted my review since it was bad publicity for them. I wouldn’t trust their review system or a company which sweeps any bad reviews under the rug.
Response from ShabellaDec 10, 2024
Hello, Thank you for reaching out. We processed a full refund for your order promptly upon receiving your email, as our priority is ensuring customer satisfaction. We're sorry to hear you're still unhappy despite our efforts. Regarding the review, our system only accepts reviews from customers who choose to keep their items. Since your order was refunded in full, your review may have been archived automatically by the system. If there's anything further we can do to address your concerns, please don't hesitate to let us know. We're always here to help!