Shabella Reviews | Read Customer Reviews of shabella.com

Shabella Reviews | Read Customer Reviews of shabella.com

Shabella reviews

Showing 5 reviews with 1 star · Clear filters

JE
Mar 16, 2026
No one replies to the email
It is impossible to get in touch with the company. Emailed them twice and even sent them DM, no one answered. Shipping was so slow I haven't received my order yet, but was already disappointed with their shipping and customer service.
Response from ShabellaMar 31, 2026
Hi JE, We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We did respond to your emails, but it’s possible our messages were filtered into your spam or junk folder. That said, we take full responsibility for ensuring communication reaches you clearly. We’ve just reached out to you again to make sure this is fully resolved as quickly as possible. Your order and experience matter deeply to us, and we’re here to assist you every step of the way. Please don’t hesitate to reply directly — we’ll prioritize your case. Warmly, Andrea Shabella NY
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Di
May 13, 2025
I have followed up twice regarding the…
I have followed up twice regarding the exchange and return label, but I haven't received any response. The deadline for my return is approaching quickly, and I'm unsure what else I can do to get a response from the team.
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Donruss
Mar 24, 2025
Expired and fake product
I had a bad experience from them. There product is fake and got expired. Beware of them
Response from ShabellaMar 25, 2025
Hi there, thanks for reaching out, and we're so sorry to hear about your experience. This is absolutely not the standard to expect from your Shabella pieces. Please connect with us via email at [email protected] so that we can help with next steps. We hope to get this sorted for you soon.
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Cynthia J.
Mar 13, 2025
I was disappointed with my order
The earring was not what i order for, the purchase was annoying and frustrating. I wanted to use it to celebrate my birthday but I was disappointed.
Response from ShabellaMar 25, 2025
We're truly sorry to hear that your experience didn’t meet expectations. We’d love to make things right and resolve this for you. However, we couldn’t find your order in our system. Could you please reach out to our support team at [email protected] with your order details? We’re happy to assist and ensure you receive the product you expected. Looking forward to helping you! The Shabella Team
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You Jin L.
Dec 24, 2024
DO NOT BUY IF YOU ARE ALLERGIC
I purchased two Trio Layered rings from Shabella on 12/3/2023 because they advertised that their products are hypoallergenic and nickel free. After wearing the ring for two days, my finger started turning blue. I got another one to give it to my mother originally but I can’t do that anymore. They are false advertising products and charging customers excessive prices compared to what they’re actually selling. I requested a refund and I’m waiting for their response.
Response from ShabellaDec 24, 2024
Hello You Jin, Thank you for reaching out to us. We understand your frustration and would like to clarify the details of your purchase. The ring you ordered is not gold vermeil. Our collections that feature Sterling Silver and Vermeil are the VENUS COLLECTION and HOLIDAY COLLECTION. You have bought from the TIMELESS COLLECTION, which are gold plated and a more affordable line of ours. If you check the "METAL" options for the ring, you’ll see it was listed as 18K Yellow Gold Plated, which is a different material from vermeil. We do offer vermeil rings in other collections. That said, even our gold-plated rings are designed to resist discoloration and will not cause your finger to turn green unless exposed to chemicals. Over the years, we’ve rigorously tested our products, even in swimming pools, and have never encountered such issues. However, as it seems like you didn't read the information/materials of the ring you purchased, we would like to send you a return label. Once we receive the product, we will issue you a full refund. Please let us know how you would like to proceed. Wishing you a Merry Christmas and a Happy New Year! Best regards,
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