Shabella Reviews | Read Customer Reviews of shabella.com

Shabella Reviews | Read Customer Reviews of shabella.com

Shabella reviews

40 approved reviews, newest moderated first

Jasmine V.
May 19, 2026
Beautiful piece!
The item came in quickly and was beautiful! I will say it broke when I napped in it but the piece is pretty thin itself so I’m not surprised. It was beautiful for the event thought and didn’t fade!
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Ivy
Mar 31, 2026
Great quality and price but slow…
Great quality and price but slow shipping!
Response from ShabellaMar 31, 2026
Hi Ivy, Thank you so much for your kind words about the quality and pricing — it truly means a lot to us. We completely understand your feedback regarding shipping, and we’re actively working on improving our delivery times to create a smoother overall experience. Your feedback is incredibly valuable and helps us grow — we truly appreciate you taking the time to share it. We hope to take even better care of you next time 🤍 Warmly, Andrea Shabella NYC
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JE
Mar 16, 2026
No one replies to the email
It is impossible to get in touch with the company. Emailed them twice and even sent them DM, no one answered. Shipping was so slow I haven't received my order yet, but was already disappointed with their shipping and customer service.
Response from ShabellaMar 31, 2026
Hi JE, We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We did respond to your emails, but it’s possible our messages were filtered into your spam or junk folder. That said, we take full responsibility for ensuring communication reaches you clearly. We’ve just reached out to you again to make sure this is fully resolved as quickly as possible. Your order and experience matter deeply to us, and we’re here to assist you every step of the way. Please don’t hesitate to reply directly — we’ll prioritize your case. Warmly, Andrea Shabella NY
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Soo Yeon C.
Sep 29, 2025
Great customer care!!
Great customer care!!
Response from ShabellaMar 31, 2026
Hi Soo Yeon, Thank you so much for your kind words — this truly means a lot to us. We’re so happy to hear you had a great experience, and we’re grateful to have you as part of the Shabella community. We look forward to taking care of you again soon 🤍 Warmly, Andrea Shabella NYC
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Ashley W.
Sep 16, 2025
Gifted to a friend on her 40th…
Gifted to a friend on her 40th birthday. She loves it. Her words were “It’s perfect”. And she’s tough to gift. It’s a beautiful bracelet.
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Di
May 13, 2025
I have followed up twice regarding the…
I have followed up twice regarding the exchange and return label, but I haven't received any response. The deadline for my return is approaching quickly, and I'm unsure what else I can do to get a response from the team.
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이정은
Apr 24, 2025
It is perfectly good for daily and even…
It is perfectly good for daily and even special day. Already purchased over 10pcs of bracelets for gift to my precious people.
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Lara Gerin NOS PASSOS DA L.
Apr 14, 2025
The brand is getting a real buzz
The brand is getting a real buzz, the pieces are truly amazing and quality is impeccable. I’m super happy with the pieces I got and been using them daily and getting so much compliments. Congrats on the amazing work Shabella!
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