Angela
The quality of the ring was terrible
The quality of the ring was terrible. I had high expectation because a someone told me that their quality was top notch but when I received the ring, it wasn’t all the way even. I can literally see that the stone size or the ring frame is not even. I was too busy to make complaint or to exchange my item and I will never order anything from this place.
Response from ShabellaJan 29, 2025
Hi Angela, Thank you for your feedback, and we're truly sorry to hear about your experience. We take quality very seriously, and this particular ring has consistently met our high standards. We haven’t had any issues with it before, but we completely understand your frustration. We’ve already sent you an email to address this situation and offer a solution. Please check your inbox, and don’t hesitate to reach out if you have any further questions or concerns. We're here to help and ensure you’re satisfied. Thank you again for bringing this to our attention. Best regards, Shabella NYC