Peter B.
Felt like a total scam. Avoid.
I booked Sesame to get a prescription for B12 injections, which is a routine request, with a documented history of low B12 that I explained to their "physician" up front. He never asked to see a single lab. Never reviewed my records. Never engaged with any specific of my case. He issued a blanket refusal before looking at anything. What's more, this "physician" seemed to not understand basic human biology, and the two reasons he gave were both flatly wrong. First, that B12 is "a GI issue" needing a gastroenterologist — it isn't; B12 injections for deficiency and pernicious anemia are routine primary care that GPs handle every day. Second, that he couldn't "verify or modulate" the dose — there is nothing to modulate; injectable B12 comes in standardized ampoules at fixed, well-established doses. B12 has no known toxic dose and is sold over the counter without a prescription in many different countries for this reason. So, TLDR, I paid for an individualized medical assessment and received a pre-formed "no" from someone who didn't read my file. When I asked for a refund, Sesame refused. In my opinion that is indistinguishable from a scam: charge for a consultation, deliver nothing of clinical value, then keep the money. I would not use them again and would warn anyone considering it to spend their money somewhere a provider will actually look at your case.
Response from SesameJun 23, 2026
Hi there, We’re truly sorry to hear about your experience and appreciate you sharing this feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum. That said, we take feedback like this very seriously. If you need further assistance, please email us at [email protected]. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411. Best, Sesame Care Support




