SesameReviews of sesamecare.com

Do NOT use this telehealth service! I paid for 6 months of service - the doctor would meet for all of 5-10 minutes, got prescriptions wrong causing back and forth, then my doctor assigned was not available for two months and the only answer was cancel my program (and wait 10 days for a refund) to then be encouraged to repay and get back on the program to be assigned a new doctor. This is a terrible way to handle patients who need medications and ongoing care. The customer service representative tried to say this was an issue they get every day but there is no other fix. I’d strongly encourage Sesame to make sure they can deliver on the services they market and promise as in this case they could not.

I do appreciate a medical professional that takes the time to listen

Doc was on time, professional and excellent with is assessment. Doc made recommendations and extended his time if ever I need help in the near future. The Sesame App is smooth very user friendly and of good quality. They really spent good money for an excellent doc to patient experience. !!!

This is an excellent place for an anytime appointment. Always efficient, effective, and caring.

This was my first time using Sesame and my provider was amazing. I will definitely be getting care from her again.

The signup process was very smooth, and my doctor (Dr. Wiltcher) was both personable and professional. She was able to make solid recommendations for my health needs and was very easy to talk with. I look forward to continuing my health care services with her and Sesame!

Another Wonderful appointment with Dr. Khan! Dr. Khan heard my concerns and advised me in a direction that made me feel comfortable about our plan of action. He also expressed his concerns about side effects. Very engaging. He’s a busy doctor but I felt heard.

My experience with Sesame, particularly regarding prescription issues involving the Walgreens pharmacy on Elliot Road in Tempe, has been frustrating.  Before last month, I was looking into joining the weight loss program through Sesame. I completed the weight loss questionnaire, after which I was prompted to enter payment information and subscribe to Sesame Plus for $10 per month, which I believed was required in order to participate in the program. However, when I met with the provider, I was told that they were not associated with the weight loss program and that a refund would be issued. I then tried booking another appointment, but I had to call Sesame to confirm that this appointment also was not part of the weight loss program. That appointment had to be canceled, and the agent I spoke with directed me to the correct subscription, called Success by Sesame. Only after enrolling in the proper program was I able to be seen for a Wegovy prescription. Last month, I also had problems with my prescription. It was initially sent to Walmart Pharmacy, but Walmart told me they had never received the prescription. Because the issue could not be resolved, the prescription eventually had to be transferred to Walgreens. I still had to follow up multiple times and go back and forth trying to determine whether it had actually been sent and what the out-of-pocket cost would be. It took a significant amount of time and effort just to ensure I would be able to get my medication. This month, my prescription was initially sent to Walgreens. I was unable to see the price on the Sesame website, unlike the first month, (at which time my first prescription also came with a GoodRX coupon by default without going to the manufacturer's website to redeem the manufacturer reduced price, which wasn't the case this time), so I called Walgreens and was told that my out-of-pocket cost would be over $1,000. I declined and had the prescription transferred to CVS instead. I then went to the manufacturer's website and obtained a coupon that reduced my out-of-pocket cost to $200. After CVS began giving me problems, I decided to transfer the prescription back to Walgreens. Before doing so, I called Walgreens to confirm whether they would accept the coupon, and they assured me that it would bring the cost down to $200. However, Walgreens later told me they never received the prescription after it had been sent from CVS. Even after the prescription was resent to Walgreens, I was told the same thing, and the issue remained unresolved. I then had to contact Sesame again to see what was going on. Sesame told me they had contacted the pharmacy and that I could pick it up at 3 p.m. on 6/17/26. I wanted to call to check on the status with the pharmacy, but I was on hold for a while. After finally getting through, they confirmed that they had received the prescription, that my out-of-pocket cost would be $200, and when it would be ready. Only then was the issue finally resolved. As a result, I spent hours trying to locate my medication and coordinate between the pharmacies and my provider. I expected clearer communication and better coordination from Sesame. Instead, I experienced confusion, inconsistent information, numerous phone calls, and unnecessary stress. I am tired of having to jump through hoops to get basic issues resolved, which is why I canceled Sesame and will not be using their service again. The lack of coordination and support throughout this process only added to the frustration.