SesameReviews of sesamecare.com

Easy to find doctors and book.

Made an appointment through sesame for a mental health medication refill. A medical assistant from the doctors office I had the appointment with called me 2 hours before my scheduled appointment time trying to sell me on another app that this particular office uses specifically. The medical assistant went on a 10min nonstop hard sell speech telling me all about an app that this specific offices uses instead of sesame. It felt gross to have my healthcare treated like a used car lot.

They expect you to wait up to 20 min for their provider to show up for an appointment, but if you're even a few minutes late, they do not attempt to connect with you. They simply say you were a no-show if you're not already logged on and waiting for them. They did issue a refund after second interaction with customer support.

They are some of the nicest doctors that are always there when you need them. I have used Sesame on three different occasions and every time I have been pleased with the doctor and service I received. I will definitely use Sesame again. Thank you Sesame!!

If I could give no stars I would give less than 0. I chose Sesame over Good rx because sesame offered free blood work once per year. I paid for the plus membership only to be charged for blood work and then to find they have no locations in my state even though they brag about having over 2100 locations. SonoraQuest is the daughter company to Quest diagnostic which they have ZERO agreement with and tried to charge me again for blood work. I decided to wait until 3 months later until I was in Colorado to get blood work done and reorder the blood work sesame canceled that my DR ordered. To my surprise all locations are now closed but sesame still offers free blood work with membership. Customer service has no idea what they are doing. All they can do is Google locations and tell you to call for yourself. Every location I've called within 300 miles of 2 different addresses are closed. Customer care offers nothing to help with their advertised and additional payment for this service and membership. All they say is there is nothing they can do if all the locations are closed. Yes there is something you can do. Refund my membership because you falsely advertised services that you can not provide! Update: it took this review to get a response through an email saying they canceled my membership. They did not even try to make this issue right.

We are so glad to have found this app. The convenience of seeing a provider from the comfort of our home has been amazing!

Simplest, most affordable way to see a Dr on your terms! Attentive and there to help you, not make you feel invalidated. I am so pleasedwith my new healthcare Dr of MY CHOICE! Melissa Roberts, PA. Check her out!

I will not utilize this service a second time or there after. I will not refer other people to this company and it’s providers. I scheduled an appointment for an acute issue that required antibiotics. First off, the provider was more than 15min late (I can deal with that, I understand at times that health care requires time flexibility). The video was glitching and the audio hardly worked. I was not able to see the practitioner and we ended up having a telephone appointment. During the appointment, the practitioner prescribed two medications, one being an antibiotic. The practitioner even verbally confirmed the pharmacy I chose to have these medications filled. The practitioner stated she was sending the prescriptions right then. Well the prescriptions were never sent. I had waited a couple of hours to give the pharmacy time to fill both medications. When I called the pharmacy, the prescriptions had not been received on their end. I contacted Seasame customer service vie telephone. I was told the practitioner would be contacted and that a follow up correspondence with me would be initiated once an update was received. No update. I waited another hour and I contacted the pharmacy and they still had not received the prescriptions. I contacted Seasame customer service again, a second time. Essentially I got nowhere, I still have no medications to treat this infection. I trusted this company and the practitioner with my health care and was neglected. I remain in pain and sick. As a nurse, this treatment of a patient is not acceptable. This is negligent on behalf of the practitioner who took on my case and appointment. This is also unprofessional on behalf of Seasame for having a poor on call plan to treat patients in their care. All around this experience has left me with a very negative experience in healthcare. I will be reporting to the appropriate agencies in regard to both this practitioner and this company.