Marko L.
I liked that he gave me the…
I liked that he gave me the prescription I requested, I didn’t like that he didn’t refill for the quantity i usually get now I have to set another appointment sooner and that’s more money for no reason. I would not use him again for that reason but he at least filled the prescription.
Response from SesameApr 30, 2024
Hello, Thanks for reaching out and I do apologize for your negative experience! I completely understand your frustration here and your concerns. Rest assured, we do not take patient feedback lightly, so thank you for taking the time to articulate it to me. Feedback like this allows us to accumulate data to see how frequently these kinds of issues occur and the impact these issues have on potential and existing patients. Each time a patient reports a provider complaint, we take note and bring that information to our Provider Success team so that any appropriate action may be taken. Please let me know if you have any additional questions or concerns.