elizabeth S.
I have hypothyroidism and searched up…
I have hypothyroidism and searched up an online doctor that could help specialize in that since I need something other than LEVO because it’s not working. I paid 50$ and the provider didn’t care said she’ll just up my dose can’t prescribe any other medicine that she doesn’t specialize in that. Like I could have gotten that from my regular doctor for free. I told her that my joints are in pain from the hypo if she can give anything even non opioid. She said no to continue taking my Tylenol and ibuprofen. I was so upset crying, and they said they can’t refund me. Please don’t go here they just want your money and don’t care about your health. DONT LISTEN TO THEIR REPLY, I’ve already spoke with them and called and they said they can’t help, don’t let them fool you.
Response from SesameAug 5, 2026
Hi Elizabeth, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review. We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support